# The mediator is not responding

**URL:** <https://bisq.community/t/the-mediator-is-not-responding/8686>\
**Category:** Support\
**Created:** [November 9, 2019, 10:58am UTC](https://bisq.community/t/the-mediator-is-not-responding/8686 "2019-11-09T10:58:31Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![l33t831](https://bisq.community/user_avatar/bisq.community/l33t831/32/2233_2.png) [@l33t831](https://bisq.community/u/l33t831)\
**Post date:** [November 9, 2019, 10:58am UTC](https://bisq.community/t/the-mediator-is-not-responding/8686/1 "2019-11-09T10:58:31Z")

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We have an unresponding mediator on our dispute with a trade partner.  
It was a revolut based transaction (me seller) where I was not online in the next 24h (I was not aware it was so short time) and now I can’t confirm the payout, we communicate with the buyer and both have no answer from mediators.

Who should I contact to get the mediator to answer ?

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**Author:** ![ZeroTax](https://bisq.community/letter_avatar/zerotax/32/6_22734026db12803ebb3e059622ac3534.png) [@ZeroTax](https://bisq.community/u/ZeroTax)\
**Post date:** [November 9, 2019, 11:59am UTC](https://bisq.community/t/the-mediator-is-not-responding/8686/2 "2019-11-09T11:59:17Z")

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Don’t worry the arbitrator will pay him later from his own pocket. 😉

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**Author:** ![l33t831](https://bisq.community/user_avatar/bisq.community/l33t831/32/2233_2.png) [@l33t831](https://bisq.community/u/l33t831)\
**Post date:** [November 9, 2019, 12:09pm UTC](https://bisq.community/t/the-mediator-is-not-responding/8686/3 "2019-11-09T12:09:07Z")

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What’s the deadline until the arbitrator is punished ?

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**Author:** ![ZeroTax](https://bisq.community/letter_avatar/zerotax/32/6_22734026db12803ebb3e059622ac3534.png) [@ZeroTax](https://bisq.community/u/ZeroTax)\
**Post date:** [November 9, 2019, 12:20pm UTC](https://bisq.community/t/the-mediator-is-not-responding/8686/4 "2019-11-09T12:20:12Z")

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Not really. It looks like you will get punished unless you both talk with the mediator.

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**Author:** ![mepistol](https://bisq.community/user_avatar/bisq.community/mepistol/32/39_2.png) [@mepistol](https://bisq.community/u/mepistol)\
**Post date:** [November 11, 2019, 8:56am UTC](https://bisq.community/t/the-mediator-is-not-responding/8686/5 "2019-11-11T08:56:38Z")

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> [@Please use the #support channel at https://keybase.io/team/bisq for any support issues](https://bisq.community/t/please-use-the-support-channel-at-https-keybase-io-team-bisq-for-any-support-issues/8660):
>
> The support channel is the only place where support issues are handled from now on. We have too many channels and developers and mediators cannot follow all those.

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**Author:** ![AntiTyranny](https://bisq.community/letter_avatar/antityranny/32/6_22734026db12803ebb3e059622ac3534.png) [@AntiTyranny](https://bisq.community/u/AntiTyranny)\
**Post date:** [November 19, 2019, 9:19pm UTC](https://bisq.community/t/the-mediator-is-not-responding/8686/6 "2019-11-19T21:19:05Z")

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Use keybase/team/bisq. It’s a separate program install, but you will get a mediator within a couple of hours. I even did it on accident. It’s that easy.

Search: mediator or mediator3.