# The money is not returned to the balance

**URL:** <https://bisq.community/t/the-money-is-not-returned-to-the-balance/8499>\
**Category:** Support\
**Created:** [October 10, 2019, 5:29pm UTC](https://bisq.community/t/the-money-is-not-returned-to-the-balance/8499 "2019-10-10T17:29:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![somebody234](https://bisq.community/letter_avatar/somebody234/32/5_5575768a8748004e209b776fc1b2916d.png) [@somebody234](https://bisq.community/u/somebody234)\
**Post date:** [October 10, 2019, 5:29pm UTC](https://bisq.community/t/the-money-is-not-returned-to-the-balance/8499/1 "2019-10-10T17:29:18Z")

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Conducted an exchange, the funds should have been returned to the account, but the balance line says 0. In the funds - transactions tab, there is a mention of the payment from the multising address with right amount. How to solve that problem?

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**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\
**Post date:** [October 11, 2019, 11:18am UTC](https://bisq.community/t/the-money-is-not-returned-to-the-balance/8499/2 "2019-10-11T11:18:42Z")

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[Contact the arbitrator directly.](https://bisq.community/t/arbitrators/8074/2)