# The trade protocol encountered some problems. The trade contract is not set

**URL:** <https://bisq.community/t/the-trade-protocol-encountered-some-problems-the-trade-contract-is-not-set/10291>\
**Category:** Support\
**Created:** [January 22, 2021, 4:21pm UTC](https://bisq.community/t/the-trade-protocol-encountered-some-problems-the-trade-contract-is-not-set/10291 "2021-01-22T16:21:37Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Borque](https://bisq.community/letter_avatar/borque/32/6_22734026db12803ebb3e059622ac3534.png) [@Borque](https://bisq.community/u/Borque)\
**Post date:** [January 22, 2021, 4:21pm UTC](https://bisq.community/t/the-trade-protocol-encountered-some-problems-the-trade-contract-is-not-set/10291/1 "2021-01-22T16:21:37Z")

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“Taker’s trade price is too far away from our calculated price based on the market price. The trade protocol encountered some problems. The trade contract is not set. The trade cannot be completed and you might have lost your trade fee. If so, you can request a reimbursement for lost trades”

Version

1.5.4

One time occurrence overnight while my offer (maker buy) was open.

Dell laptop, Win 10 Pro

Thanks

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**Author:** ![Borque](https://bisq.community/letter_avatar/borque/32/6_22734026db12803ebb3e059622ac3534.png) [@Borque](https://bisq.community/u/Borque)\
**Post date:** [January 22, 2021, 10:14pm UTC](https://bisq.community/t/the-trade-protocol-encountered-some-problems-the-trade-contract-is-not-set/10291/2 "2021-01-22T22:14:18Z")

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In case it’s a node issue, so I resynced the SPV file, restarted Bisq, but the error didn’t clear. Tried contacting a mediator to try and recover the trade fee before moving it to “Failed trades” folder and got: “The deposit transaction is null. You cannot open a dispute without a valid deposit.” There’s a Maker fee transaction ID but no Deposit transaction ID. I moved the trade to Failed folder, and it’s still showing in Open Trades. Thanks.

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [January 23, 2021, 8:44am UTC](https://bisq.community/t/the-trade-protocol-encountered-some-problems-the-trade-contract-is-not-set/10291/3 "2021-01-23T08:44:42Z")

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By the error displayed, your node and your peer’s price index was too different.  
To prevent abuse of different market prices, offers can’t be taken when this happens and there was no deposit tx set. Move it to failed trades and make sure that you have not paid any trading fee. If you did, go to github support and make a claim to fee refund agent.

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [January 25, 2021, 9:43am UTC](https://bisq.community/t/the-trade-protocol-encountered-some-problems-the-trade-contract-is-not-set/10291/5 "2021-01-25T09:43:41Z")

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Can you reach us at [Keybase](https://keybase.io/team/bisq) so you don’t leak private data?

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**Author:** ![Borque](https://bisq.community/letter_avatar/borque/32/6_22734026db12803ebb3e059622ac3534.png) [@Borque](https://bisq.community/u/Borque)\
**Post date:** [January 25, 2021, 10:30pm UTC](https://bisq.community/t/the-trade-protocol-encountered-some-problems-the-trade-contract-is-not-set/10291/6 "2021-01-25T22:30:16Z")

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I’m having trouble accessing the chat window. When I try, the chat window isn’t opening: [SS keybase XZMUXN chat issue — Postimages](https://postimg.cc/NKp6BKHM)

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**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [January 29, 2021, 11:57pm UTC](https://bisq.community/t/the-trade-protocol-encountered-some-problems-the-trade-contract-is-not-set/10291/7 "2021-01-29T23:57:35Z")

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Maybe try on another device. Keybase can be installed on mobile as well. [Keybase](https://keybase.io/team/bisq)

Also check out Keybse book if needed for set up guides [https://book.keybase.io/](https://book.keybase.io/)

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**Author:** ![Borque](https://bisq.community/letter_avatar/borque/32/6_22734026db12803ebb3e059622ac3534.png) [@Borque](https://bisq.community/u/Borque)\
**Post date:** [January 30, 2021, 3:43am UTC](https://bisq.community/t/the-trade-protocol-encountered-some-problems-the-trade-contract-is-not-set/10291/8 "2021-01-30T03:43:49Z")

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Thank you.