# Timeout error lost fee

**URL:** <https://bisq.community/t/timeout-error-lost-fee/5456>\
**Category:** Support\
**Created:** [May 13, 2018, 1:23pm UTC](https://bisq.community/t/timeout-error-lost-fee/5456 "2018-05-13T13:23:44Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![rrr](https://bisq.community/letter_avatar/rrr/32/5_5575768a8748004e209b776fc1b2916d.png) [@rrr](https://bisq.community/u/rrr)\
**Post date:** [May 13, 2018, 1:23pm UTC](https://bisq.community/t/timeout-error-lost-fee/5456/1 "2018-05-13T13:23:44Z")

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Hello,  
My order timed out and I got an error. The transaction was not completed however the taker fee are now missing. How can I get the fee back?

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [May 13, 2018, 4:23pm UTC](https://bisq.community/t/timeout-error-lost-fee/5456/2 "2018-05-13T16:23:06Z")

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Contact @cbeams and explain him your issue. He might refund your taker fee if he determines that there was a bug in the software.

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<div class="post-metadata">

**Author:** ![rrr](https://bisq.community/letter_avatar/rrr/32/5_5575768a8748004e209b776fc1b2916d.png) [@rrr](https://bisq.community/u/rrr)\
**Post date:** [May 13, 2018, 5:53pm UTC](https://bisq.community/t/timeout-error-lost-fee/5456/3 "2018-05-13T17:53:55Z")

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will do, thanks @alexej996

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<div class="post-metadata">

**Author:** ![lvrrz](https://bisq.community/letter_avatar/lvrrz/32/5_5575768a8748004e209b776fc1b2916d.png) [@lvrrz](https://bisq.community/u/lvrrz)\
**Post date:** [May 14, 2018, 3:36pm UTC](https://bisq.community/t/timeout-error-lost-fee/5456/4 "2018-05-14T15:36:50Z")

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> [@alexej996](#):
>
> refund your taker fee if he determine

I had the same issue just now. Should I contact him too?  
thanks

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<div class="post-metadata">

**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [May 14, 2018, 3:40pm UTC](https://bisq.community/t/timeout-error-lost-fee/5456/5 "2018-05-14T15:40:38Z")

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Yes, feel free to try an explain your situation to him.