# Trade 162734 **URL:** \ **Category:** Support\ **Created:** [September 26, 2020, 11:56pm UTC](https://bisq.community/t/trade-162734/9823 "2020-09-26T23:56:07Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![abjea](https://bisq.community/letter_avatar/abjea/32/6_22734026db12803ebb3e059622ac3534.png) [@abjea](https://bisq.community/u/abjea)\ **Post date:** [September 26, 2020, 11:56pm UTC](https://bisq.community/t/trade-162734/9823/1 "2020-09-26T23:56:07Z")
trade 162734 still has an open support ticket that has already been resolved please close, thanks ---
**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\ **Post date:** [September 28, 2020, 2:55pm UTC](https://bisq.community/t/trade-162734/9823/2 "2020-09-28T14:55:14Z")
Hello @abjea , At times resolved tickets can remain open. The only way to remove them would be to delete a certain file from your Bisq data directory. However, that will delete all present and past mediation tickets. Let me know if you want instructions on how to do so. ---
**Author:** ![abjea](https://bisq.community/letter_avatar/abjea/32/6_22734026db12803ebb3e059622ac3534.png) [@abjea](https://bisq.community/u/abjea)\ **Post date:** [October 3, 2020, 1:01am UTC](https://bisq.community/t/trade-162734/9823/3 "2020-10-03T01:01:09Z")
long sigh… ---
**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\ **Post date:** [October 6, 2020, 2:26pm UTC](https://bisq.community/t/trade-162734/9823/4 "2020-10-06T14:26:11Z")
What’s the matter? You can always reach out to the mediator in keybase and ask that they close it. Bugs are expected in free and open source software. [https://keybase.io/team/bisq](https://keybase.io/team/bisq) > **[Finding your mediator - Bisq Wiki](https://bisq.wiki/Finding_your_mediator)**