# Trade NGNTD-f3f04653-b8ea-4680-bc3f-81444b7c474b-159

**URL:** <https://bisq.community/t/trade-ngntd-f3f04653-b8ea-4680-bc3f-81444b7c474b-159/10652>\
**Category:** Support\
**Created:** [April 13, 2021, 7:34am UTC](https://bisq.community/t/trade-ngntd-f3f04653-b8ea-4680-bc3f-81444b7c474b-159/10652 "2021-04-13T07:34:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![wudkwo8rhf1](https://bisq.community/letter_avatar/wudkwo8rhf1/32/6_22734026db12803ebb3e059622ac3534.png) [@wudkwo8rhf1](https://bisq.community/u/wudkwo8rhf1)\
**Post date:** [April 13, 2021, 7:34am UTC](https://bisq.community/t/trade-ngntd-f3f04653-b8ea-4680-bc3f-81444b7c474b-159/10652/1 "2021-04-13T07:34:38Z")

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Hello. I have an open trade with ID - NGNTD-f3f04653-b8ea-4680-bc3f-81444b7c474b-159

Exchange 2 BTC for XMR. Time has passed for the transaction, but the seller still hasn’t sent the Monero. Unfortunately, yesterday my SSD broke down and I tried to restore the wallet from the back up zip archive (Bisq folder), but it turned out to be corrupted. I also had my seed phrase and wallet date. I recovered by the phrase, but naturally I have no open trades and I cannot engage a mediator and I cannot contact the seller because don’t have a trade chat.

My 2 BTC + deposit + seller’s deposit - [http://mempoolhqx4isw62xs7abwphsq7ldayuidyx2v2oethdhhj6mlo2r6ad.onion/address/bc1qssglxwj48yg9ngvpp60336ph5yk6yhhe6fdq3674cfuvh5ndvr2skp5anu](http://mempoolhqx4isw62xs7abwphsq7ldayuidyx2v2oethdhhj6mlo2r6ad.onion/address/bc1qssglxwj48yg9ngvpp60336ph5yk6yhhe6fdq3674cfuvh5ndvr2skp5anu)

What should I do in this situation?

thanks for the help

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [April 13, 2021, 7:35am UTC](https://bisq.community/t/trade-ngntd-f3f04653-b8ea-4680-bc3f-81444b7c474b-159/10652/2 "2021-04-13T07:35:12Z")

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I think this was already attended at Keybase.