# Trade not complete in time, buyer didn't send XMR

**URL:** <https://bisq.community/t/trade-not-complete-in-time-buyer-didnt-send-xmr/9976>\
**Category:** Trading\
**Created:** [November 23, 2020, 5:22pm UTC](https://bisq.community/t/trade-not-complete-in-time-buyer-didnt-send-xmr/9976 "2020-11-23T17:22:01Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Walter](https://bisq.community/letter_avatar/walter/32/6_22734026db12803ebb3e059622ac3534.png) [@Walter](https://bisq.community/u/Walter)\
**Post date:** [November 23, 2020, 5:22pm UTC](https://bisq.community/t/trade-not-complete-in-time-buyer-didnt-send-xmr/9976/1 "2020-11-23T17:22:02Z")

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The trade ended nearly 40 hours ago. My payout transaction is already published, but I (XMR buyer) didn’t received the XMR, so I couldn’t confirm, that I received the payment. The seller

 ![Failed_trading_2020-11-23](https://bisq.community/uploads/default/original/2X/5/5b1c661907918e66a93c3d0620780d75590151eb.jpeg) didn’t react to any messages and now the transaction is stacking in step 3. What can I do now? Or how can I engage a mediator?

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**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\
**Post date:** [November 23, 2020, 5:30pm UTC](https://bisq.community/t/trade-not-complete-in-time-buyer-didnt-send-xmr/9976/2 "2020-11-23T17:30:42Z")

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Yes i would open a mediation using Ctrl + O … Are you sure that the XMR transaction has not been received, that seems suspicious

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**Author:** ![Walter](https://bisq.community/letter_avatar/walter/32/6_22734026db12803ebb3e059622ac3534.png) [@Walter](https://bisq.community/u/Walter)\
**Post date:** [November 23, 2020, 5:48pm UTC](https://bisq.community/t/trade-not-complete-in-time-buyer-didnt-send-xmr/9976/3 "2020-11-23T17:48:15Z")

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yes I’m sure, that I didn’t received the transaction. thanks for the replay, finally I know this short-cut

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [November 24, 2020, 7:04am UTC](https://bisq.community/t/trade-not-complete-in-time-buyer-didnt-send-xmr/9976/4 "2020-11-24T07:04:40Z")

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After the end of trading period, the button to open mediation should be displayed. 🤔

It would be nice to have a lock for the “payment received” button to not accidentally trigger it. If there’s other trades open, maybe you confuse them and complete the wrong one.

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**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [December 2, 2020, 3:09am UTC](https://bisq.community/t/trade-not-complete-in-time-buyer-didnt-send-xmr/9976/5 "2020-12-02T03:09:12Z")

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> It would be nice to have a lock for the “payment received” button to not accidentally trigger it. If there’s other trades open, maybe you confuse them and complete the wrong one.

I agree I accidentally confirmed a payment I did not receive. It is a bit confusing when you are on the open trades screen and other pop-ups come in and mess around the current trade selected.