# Trade stuck before step 1

**URL:** <https://bisq.community/t/trade-stuck-before-step-1/7245>\
**Category:** Support\
**Created:** [March 17, 2019, 8:51pm UTC](https://bisq.community/t/trade-stuck-before-step-1/7245 "2019-03-17T20:51:12Z")\
**Posts on this page:** 1\
**Showing post:** 24

<div class="post-metadata">

**Author:** ![CBA](https://bisq.community/letter_avatar/cba/32/5_5575768a8748004e209b776fc1b2916d.png) [@CBA](https://bisq.community/u/CBA)\
**Post date:** [April 28, 2019, 8:00am UTC](https://bisq.community/t/trade-stuck-before-step-1/7245/24 "2019-04-28T08:00:58Z")

</div>

Another trade failed under the same circumstances. Restarting doesn’t help. Opening a dispute doesn’t work. For this trade my BTC disappeared (not in my wallet, not reserved, not locked).

All BTC used were in my bisq wallet (it had sufficient funding to fully cover both failed trades independently).

arbitrator: “s6yrrpezc3zp6biy.onion:9999”

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_[View the full topic](https://bisq.community/t/trade-stuck-before-step-1/7245)._