# Trade stuck before step 1

**URL:** <https://bisq.community/t/trade-stuck-before-step-1/7245>\
**Category:** Support\
**Created:** [March 17, 2019, 8:51pm UTC](https://bisq.community/t/trade-stuck-before-step-1/7245 "2019-03-17T20:51:12Z")\
**Posts on this page:** 1\
**Showing post:** 29

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [May 1, 2019, 9:59am UTC](https://bisq.community/t/trade-stuck-before-step-1/7245/29 "2019-05-01T09:59:06Z")

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Look at the log file for any errors.

Your arbitrator is @keo , you can message him your trade ID and ask him if he might seen it go to arbitration at one point. Perhaps he can reopen a ticket if it was.

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_[View the full topic](https://bisq.community/t/trade-stuck-before-step-1/7245)._