# Trade stuck on step 2 on my side \[solved\]

**URL:** <https://bisq.community/t/trade-stuck-on-step-2-on-my-side-solved/10568>\
**Category:** Support\
**Created:** [March 16, 2021, 9:29pm UTC](https://bisq.community/t/trade-stuck-on-step-2-on-my-side-solved/10568 "2021-03-16T21:29:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mughat](https://bisq.community/user_avatar/bisq.community/mughat/32/1858_2.png) [@mughat](https://bisq.community/u/mughat)\
**Post date:** [March 16, 2021, 9:29pm UTC](https://bisq.community/t/trade-stuck-on-step-2-on-my-side-solved/10568/1 "2021-03-16T21:29:22Z")

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My trade is stuck on step 2 so I can’t confirm and I did get the payment. I asked my trading partner on the “trader chat” to confirm payment and he says he is on step 3. What can I do to progress?

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**Author:** ![DrFredPhD](https://bisq.community/letter_avatar/drfredphd/32/6_22734026db12803ebb3e059622ac3534.png) [@DrFredPhD](https://bisq.community/u/DrFredPhD)\
**Post date:** [March 16, 2021, 11:44pm UTC](https://bisq.community/t/trade-stuck-on-step-2-on-my-side-solved/10568/2 "2021-03-16T23:44:24Z")

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If you can’t “refresh trade state” or that doesn’t fix it you need to open mediation. You’ll both be able to accept the resolution to complete the trade

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**Author:** ![mughat](https://bisq.community/user_avatar/bisq.community/mughat/32/1858_2.png) [@mughat](https://bisq.community/u/mughat)\
**Post date:** [March 17, 2021, 1:52am UTC](https://bisq.community/t/trade-stuck-on-step-2-on-my-side-solved/10568/3 "2021-03-17T01:52:00Z")

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There is no “get support” button nor any option to refresh. Only “open trader chat”. How do I initiate a mediation? Thanks

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [March 18, 2021, 8:06am UTC](https://bisq.community/t/trade-stuck-on-step-2-on-my-side-solved/10568/4 "2021-03-18T08:06:03Z")

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You have to open mediation with ctrl+O. The button to open mediation is hidden until the trading period is exceeded because users were abusing of it, but your issue makes it worth to open mediation ASAP.