# Trade stuck, unable to confirm receipt of payment, unable to open support ticket

**URL:** <https://bisq.community/t/trade-stuck-unable-to-confirm-receipt-of-payment-unable-to-open-support-ticket/6337>\
**Category:** Support\
**Created:** [October 4, 2018, 6:17pm UTC](https://bisq.community/t/trade-stuck-unable-to-confirm-receipt-of-payment-unable-to-open-support-ticket/6337 "2018-10-04T18:17:16Z")\
**Posts on this page:** 1\
**Showing post:** 19

<div class="post-metadata">

**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [October 9, 2018, 1:23am UTC](https://bisq.community/t/trade-stuck-unable-to-confirm-receipt-of-payment-unable-to-open-support-ticket/6337/19 "2018-10-09T01:23:47Z")

</div>

I would suggest to start with a new data directory. If the wallet is already old all gets slower as well and with a new wallet u gain more privacy again.  
See: [Switching to a new data directory](https://bisq.community/t/switching-to-a-new-data-directory/1697)  
and  
[Carry over account age witness to new data directory](https://bisq.community/t/carry-over-account-age-witness-to-new-data-directory/5605)

---

_[View the full topic](https://bisq.community/t/trade-stuck-unable-to-confirm-receipt-of-payment-unable-to-open-support-ticket/6337)._