# Trader unresponsive how do I close transaction?

**URL:** <https://bisq.community/t/trader-unresponsive-how-do-i-close-transaction/9624>\
**Category:** Support\
**Created:** [July 6, 2020, 6:17am UTC](https://bisq.community/t/trader-unresponsive-how-do-i-close-transaction/9624 "2020-07-06T06:17:27Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![devydee](https://bisq.community/letter_avatar/devydee/32/6_22734026db12803ebb3e059622ac3534.png) [@devydee](https://bisq.community/u/devydee)\
**Post date:** [July 6, 2020, 6:17am UTC](https://bisq.community/t/trader-unresponsive-how-do-i-close-transaction/9624/1 "2020-07-06T06:17:27Z")

</div>

I am buying BTC and I entered the seller info into Zelle but his info is not showing up at all. I tried contacting the seller via the trader chat but he is not replying at this point I’d rather just close/cancel the transaction but I can’t seem to figure out how to do that nor can I figure out how to contact a mediator.

---

<div class="post-metadata">

**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [July 6, 2020, 7:40am UTC](https://bisq.community/t/trader-unresponsive-how-do-i-close-transaction/9624/2 "2020-07-06T07:40:08Z")

</div>

Use ctrl+O to open a dispute with a moderator.

---

<div class="post-metadata">

**Author:** ![devydee](https://bisq.community/letter_avatar/devydee/32/6_22734026db12803ebb3e059622ac3534.png) [@devydee](https://bisq.community/u/devydee)\
**Post date:** [July 6, 2020, 3:51pm UTC](https://bisq.community/t/trader-unresponsive-how-do-i-close-transaction/9624/3 "2020-07-06T15:51:09Z")

</div>

Thanks it worked!

---

<div class="post-metadata">

**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [July 6, 2020, 4:45pm UTC](https://bisq.community/t/trader-unresponsive-how-do-i-close-transaction/9624/4 "2020-07-06T16:45:34Z")

</div>

Thanks, just don’t use this shortcut if you’re not sure that moderation is really necessary.

---

<div class="post-metadata">

**Author:** ![devydee](https://bisq.community/letter_avatar/devydee/32/6_22734026db12803ebb3e059622ac3534.png) [@devydee](https://bisq.community/u/devydee)\
**Post date:** [July 6, 2020, 6:57pm UTC](https://bisq.community/t/trader-unresponsive-how-do-i-close-transaction/9624/5 "2020-07-06T18:57:10Z")

</div>

Well me and the seller both agreed we want to cancel the transaction kind of crazy how there is no option on either end for us to do so. With that being the case I really don’t have a choice but to call for a mod because waiting 4 days for it to close on it’s own is kinda of ridiculous.

---

<div class="post-metadata">

**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [July 7, 2020, 8:12am UTC](https://bisq.community/t/trader-unresponsive-how-do-i-close-transaction/9624/6 "2020-07-07T08:12:10Z")

</div>

Yes, get a moderator suggest the payout to cancel the trade.