# Transaction cancelled after confirming **URL:** \ **Category:** Support\ **Created:** [January 20, 2019, 3:45pm UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963 "2019-01-20T15:45:49Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![tukanoid](https://bisq.community/letter_avatar/tukanoid/32/5_5575768a8748004e209b776fc1b2916d.png) [@tukanoid](https://bisq.community/u/tukanoid)\ **Post date:** [January 20, 2019, 3:45pm UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/1 "2019-01-20T15:45:49Z")
Hello, I tried to buy GRIN for BTC, after I woke up, I saw that trade started and transaction had 155 confirmations(now even more), and when I checked the grin wallet, it said that transaction is still going. For some reason I didn’t think about about that and confirmed the trade. After i restarted the wallet, it showed that transaction was cancelled. Transaction id is 8eee30f5-1559-4d0e-b7e0-dfa4e3d1d90d. Trade id is vwibmk-7b798738-3612-416c-9207-da05af060ec4-093. I spent 0.1 BTC, and would want to know if there is any chance that I can get my GRIN or BTC back. ![Screenshot_1](https://bisq.community/uploads/default/original/2X/a/a9d836c5e01555ba707162dc3d410805162f04bf.png) ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 20, 2019, 4:49pm UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/2 "2019-01-20T16:49:28Z")
If you can open a dispute, it is possible. Try opening a dispute with cmd+o and let the arbitrator know. ---
**Author:** ![tukanoid](https://bisq.community/letter_avatar/tukanoid/32/5_5575768a8748004e209b776fc1b2916d.png) [@tukanoid](https://bisq.community/u/tukanoid)\ **Post date:** [January 20, 2019, 4:51pm UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/3 "2019-01-20T16:51:30Z")
Sorry, I don’t understand what you mean. ---
**Author:** ![tukanoid](https://bisq.community/letter_avatar/tukanoid/32/5_5575768a8748004e209b776fc1b2916d.png) [@tukanoid](https://bisq.community/u/tukanoid)\ **Post date:** [January 20, 2019, 7:50pm UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/4 "2019-01-20T19:50:07Z")
Please, I really need help, 0.1 BTC is a big amount of money for me, and I don’t want to lose it like that. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 20, 2019, 9:06pm UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/5 "2019-01-20T21:06:21Z")
Click on that trade in your Bisq client and press that little windows button on your keyboard (cmd) and press “o” at the same time. That is cmd+o. That should open a dispute and you should be able to talk to the arbitrator. If it doesn’t work try following the deposit tx in a block explorer to see where your BTC is now. If they are still in a multisig (the address starting with 3) then we need to contact the arbitrator here. ---
**Author:** ![tukanoid](https://bisq.community/letter_avatar/tukanoid/32/5_5575768a8748004e209b776fc1b2916d.png) [@tukanoid](https://bisq.community/u/tukanoid)\ **Post date:** [January 20, 2019, 10:48pm UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/6 "2019-01-20T22:48:28Z")
Nothing happens when I try to do this combination sadly. ---
**Author:** ![tukanoid](https://bisq.community/letter_avatar/tukanoid/32/5_5575768a8748004e209b776fc1b2916d.png) [@tukanoid](https://bisq.community/u/tukanoid)\ **Post date:** [January 20, 2019, 10:53pm UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/7 "2019-01-20T22:53:33Z")
Oh, and this is the address that my BTC were sent to. I seems to me that they’re not anymore. Does that mean that nothing can be done already? Or is there still some hope? ![Screenshot_1](https://bisq.community/uploads/default/original/2X/f/f5d911aabc93514fd71d3321db199bc8c4a702ed.png) ---
**Author:** ![tukanoid](https://bisq.community/letter_avatar/tukanoid/32/5_5575768a8748004e209b776fc1b2916d.png) [@tukanoid](https://bisq.community/u/tukanoid)\ **Post date:** [January 21, 2019, 7:08am UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/8 "2019-01-21T07:08:21Z")
Ok, for some reason I just saw that a new transaction took place for the same amount of GRIN, so now everything is fine. Really strange. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 21, 2019, 8:13am UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/9 "2019-01-21T08:13:31Z")
Not sure how GRIN works, but seems like both users need to be online. Perhaps the seller went offline for a while and came back later. I don’t know 🙂 ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [January 21, 2019, 12:43pm UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/10 "2019-01-21T12:43:16Z")
For GRIN transactions, both buyer and seller wallets must be in “listen” mode. ---
**Author:** ![Bravo](https://bisq.community/letter_avatar/bravo/32/5_5575768a8748004e209b776fc1b2916d.png) [@Bravo](https://bisq.community/u/Bravo)\ **Post date:** [January 23, 2019, 2:28am UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/11 "2019-01-23T02:28:45Z")
Same issue. Clarification: Grin transactions have 3 stages: 1. Sender sends transaction slate 2. Receiver receives transaction slate and send response 3. Sender uses response to finalize the transaction - For IP:Port transactions, both sender and receiver have to be online, but only the receiver’s grin wallet has to be in `listen` mode. - For grinbox address transactions (wallet713) both users don’t have to be online at the same time. However, the grin receiver needs to run `listen` in order to receive the transaction slate and then automatically send the response. Once the sender opens their wallet713 and runs ‘listen’, they receive the response and finalized the transaction. In other words, **the transaction is not finalized until both the receiver runs their grinbox in `listen` to send the reposnse and the sender opens their grinbox in `listen` after to finalize the response**. @tukanoid, in your case it seems the transaction didn’t confirm until the grin sender came online and finalized the transaction slate response. In my case, a support ticket has been opened (sender never finalized response) but no arbitrator has showed up yet. How do I resolve this? ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [January 23, 2019, 6:30am UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/12 "2019-01-23T06:30:28Z")
> [@Bravo](#): > > In my case, a support ticket has been opened (sender never finalized response) but no arbitrator has showed up yet. Please tell us the onion address of the arbitrator for this trade, and we’ll ping him. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 23, 2019, 9:08am UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/13 "2019-01-23T09:08:36Z")
If it’s been more then 24h since the ticket is open, please do as Homrad says and share his onion address with us. ---
**Author:** ![Bravo](https://bisq.community/letter_avatar/bravo/32/5_5575768a8748004e209b776fc1b2916d.png) [@Bravo](https://bisq.community/u/Bravo)\ **Post date:** [January 23, 2019, 9:08am UTC](https://bisq.community/t/transaction-cancelled-after-confirming/6963/14 "2019-01-23T09:08:40Z")
Thank you kindly @Homard, I already got it and pinged him. Likewise @alexej996