# Transaction not completed. BTC frozen but no refund

**URL:** <https://bisq.community/t/transaction-not-completed-btc-frozen-but-no-refund/10416>\
**Category:** Uncategorized\
**Created:** [February 15, 2021, 10:11am UTC](https://bisq.community/t/transaction-not-completed-btc-frozen-but-no-refund/10416 "2021-02-15T10:11:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jimmymcgill](https://bisq.community/letter_avatar/jimmymcgill/32/6_22734026db12803ebb3e059622ac3534.png) [@Jimmymcgill](https://bisq.community/u/Jimmymcgill)\
**Post date:** [February 15, 2021, 10:11am UTC](https://bisq.community/t/transaction-not-completed-btc-frozen-but-no-refund/10416/1 "2021-02-15T10:11:18Z")

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Hey, looking for some help for trade ID:

ykykan-fb8dabbe-0fa7-44c8-85f9-23aff3381426-094

The originally thought the payment had come through but now looking back it hasn’t. I’ve opened a support request but haven’t heard anything.  
My BTC is still locked and the trade is still showing as open. This trade has been open for quite a long time now with no resolution.

Thanks,

Jimmy

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**Author:** ![Castor01](https://bisq.community/user_avatar/bisq.community/castor01/32/2964_2.png) [@Castor01](https://bisq.community/u/Castor01)\
**Post date:** [February 17, 2021, 10:05am UTC](https://bisq.community/t/transaction-not-completed-btc-frozen-but-no-refund/10416/2 "2021-02-17T10:05:00Z")

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Any progress on your issue ?

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**Author:** ![Jimmymcgill](https://bisq.community/letter_avatar/jimmymcgill/32/6_22734026db12803ebb3e059622ac3534.png) [@Jimmymcgill](https://bisq.community/u/Jimmymcgill)\
**Post date:** [February 18, 2021, 11:57am UTC](https://bisq.community/t/transaction-not-completed-btc-frozen-but-no-refund/10416/3 "2021-02-18T11:57:50Z")

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No not yet, no response on here either. Who do I contact to look into this for me? It’s a fair amount of money I really need this sorting asap

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**Author:** ![Castor01](https://bisq.community/user_avatar/bisq.community/castor01/32/2964_2.png) [@Castor01](https://bisq.community/u/Castor01)\
**Post date:** [February 19, 2021, 3:27am UTC](https://bisq.community/t/transaction-not-completed-btc-frozen-but-no-refund/10416/4 "2021-02-19T03:27:51Z")

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Plz make contact on Support channel on [Keybase](https://keybase.io/team/bisq)

> **[Keybase](https://keybase.io/team/bisq)**
>
> Bisq is a decentralized Bitcoin exchange network