# Transaction stuck plz help **URL:** \ **Category:** Support\ **Created:** [November 27, 2020, 3:23pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990 "2020-11-27T15:23:57Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![kaschmirrr](https://bisq.community/user_avatar/bisq.community/kaschmirrr/32/2744_2.png) [@kaschmirrr](https://bisq.community/u/kaschmirrr)\ **Post date:** [November 27, 2020, 3:23pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/1 "2020-11-27T15:23:57Z")
Hello, I have the problem that when clicking on “Payment made” it doesn’t accept it and just says " Please send the confirmation again". I already restarted bisq multiple times but is still stucks at this step and I can’t confirm that I made the sepa transaction. Version I use is 1.5.0. Do you have a solution to this or what can I do to go on with the trade? ---
**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\ **Post date:** [November 27, 2020, 3:39pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/2 "2020-11-27T15:39:06Z")
How’s your connection to the network? are you using your own node or provided bitcoin nodes? Seem’s like a communication issue. ---
**Author:** ![kaschmirrr](https://bisq.community/user_avatar/bisq.community/kaschmirrr/32/2744_2.png) [@kaschmirrr](https://bisq.community/u/kaschmirrr)\ **Post date:** [November 27, 2020, 3:46pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/3 "2020-11-27T15:46:08Z")
I use standard settings and (for now) not my own node. Updated bisq some days ago and never had this problem before. My internet connection is pretty good (1gbit/s). Should I change some settings? ---
**Author:** ![kaschmirrr](https://bisq.community/user_avatar/bisq.community/kaschmirrr/32/2744_2.png) [@kaschmirrr](https://bisq.community/u/kaschmirrr)\ **Post date:** [November 27, 2020, 4:22pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/4 "2020-11-27T16:22:43Z")
Sometimes it accepts it when I press the button multiple times but then suddenly after like 30 mins switches back again to step 2 “Make payment” ---
**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\ **Post date:** [November 27, 2020, 4:28pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/5 "2020-11-27T16:28:16Z")
Really That is very strange. Let me investigate! Actually can you restart your entire PC? let’s see if that helps. ---
**Author:** ![kaschmirrr](https://bisq.community/user_avatar/bisq.community/kaschmirrr/32/2744_2.png) [@kaschmirrr](https://bisq.community/u/kaschmirrr)\ **Post date:** [November 27, 2020, 4:38pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/6 "2020-11-27T16:38:56Z")
Yes I already restarted my pc (ubuntu 20.04.1 lts) but the problem stays the same. ---
**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\ **Post date:** [November 27, 2020, 4:39pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/7 "2020-11-27T16:39:18Z")
Have you reached out to your trading peer to see if he has received any message or if his trade status has changed? ---
**Author:** ![kaschmirrr](https://bisq.community/user_avatar/bisq.community/kaschmirrr/32/2744_2.png) [@kaschmirrr](https://bisq.community/u/kaschmirrr)\ **Post date:** [November 27, 2020, 4:40pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/8 "2020-11-27T16:40:42Z")
I wrote him a message explaining the problem but it says “message in his postbox” and he hasn’t answered yet. I don’t even know if he really got the message or if it is also stuck somewhere ---
**Author:** ![kaschmirrr](https://bisq.community/user_avatar/bisq.community/kaschmirrr/32/2744_2.png) [@kaschmirrr](https://bisq.community/u/kaschmirrr)\ **Post date:** [November 27, 2020, 4:42pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/9 "2020-11-27T16:42:10Z")
It just switched back to step 3 from step 2 and then suddenly switches back again to step 3 really strange ---
**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\ **Post date:** [November 27, 2020, 4:42pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/10 "2020-11-27T16:42:22Z")
I believe that means he shut off his Bisq. Your message still gets sent but is stored until he reopens. I’ll try and get you a solution. Bare with me. ---
**Author:** ![kaschmirrr](https://bisq.community/user_avatar/bisq.community/kaschmirrr/32/2744_2.png) [@kaschmirrr](https://bisq.community/u/kaschmirrr)\ **Post date:** [November 27, 2020, 4:43pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/11 "2020-11-27T16:43:06Z")
Ok thank you for the help ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [November 27, 2020, 5:44pm UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/12 "2020-11-27T17:44:18Z")
Make sure you’re already both on v1.5. If you are, it would be appreciated to go to [Keybase](https://keybase.io/team/bisq) to share the necessary information to fix this issue. ---
**Author:** ![kaschmirrr](https://bisq.community/user_avatar/bisq.community/kaschmirrr/32/2744_2.png) [@kaschmirrr](https://bisq.community/u/kaschmirrr)\ **Post date:** [November 28, 2020, 9:18am UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/13 "2020-11-28T09:18:20Z")
Think we are both on 1.5.0 otherwise the trade wouldn’t be possible from the beginning I think? Also explained the issue on keybase. ---
**Author:** ![Walter](https://bisq.community/letter_avatar/walter/32/6_22734026db12803ebb3e059622ac3534.png) [@Walter](https://bisq.community/u/Walter)\ **Post date:** [December 2, 2020, 12:10am UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/14 "2020-12-02T00:10:51Z")
I have exactly the same problem ---
**Author:** ![kaschmirrr](https://bisq.community/user_avatar/bisq.community/kaschmirrr/32/2744_2.png) [@kaschmirrr](https://bisq.community/u/kaschmirrr)\ **Post date:** [December 2, 2020, 5:44am UTC](https://bisq.community/t/transaction-stuck-plz-help/9990/15 "2020-12-02T05:44:36Z")
No need to worry, the trade will finish anyways. This is only a Glitch in the User interface but your trading partner is receiving the confirmation. > > > \