# Transactions stuck due to software error

**URL:** <https://bisq.community/t/transactions-stuck-due-to-software-error/3034>\
**Category:** Support\
**Created:** [September 28, 2017, 10:28pm UTC](https://bisq.community/t/transactions-stuck-due-to-software-error/3034 "2017-09-28T22:28:02Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![mjimb](https://bisq.community/letter_avatar/mjimb/32/5_5575768a8748004e209b776fc1b2916d.png) [@mjimb](https://bisq.community/u/mjimb)\
**Post date:** [September 28, 2017, 10:28pm UTC](https://bisq.community/t/transactions-stuck-due-to-software-error/3034/1 "2017-09-28T22:28:02Z")

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I also received cash for BTC but cannot release due to "waiting for payment started. These are IDs: UztIH and fbxxzgp  
I don’t know how to start dispute to move things along without waiting for time period to expire.  
I feel like this is a major bug considering the volatility of BTC. I feel sorry for my buyers!

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**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\
**Post date:** [September 29, 2017, 5:34am UTC](https://bisq.community/t/transactions-stuck-due-to-software-error/3034/2 "2017-09-29T05:34:51Z")

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I’m the arbitrator on fbxxzgp. We’ll get it worked out, and I’m double-checking with the buyer now to see whether they clicked ‘payment started’ or not. It’s possible that there is a bug or networking issue here, but it could also be a usage problem.

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**Author:** ![mjimb](https://bisq.community/letter_avatar/mjimb/32/5_5575768a8748004e209b776fc1b2916d.png) [@mjimb](https://bisq.community/u/mjimb)\
**Post date:** [September 29, 2017, 10:13am UTC](https://bisq.community/t/transactions-stuck-due-to-software-error/3034/3 "2017-09-29T10:13:12Z")

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Great, thank you. I have a third one now with the same problem. It’s VDXABXP. I opened tickets for all three.  
Can you explain the difference in the symbols in the chat box? Under the message to you I have a blue check mark, under my message related to UtzIH I see a blue envelope and my message concerning VDXABXP, I see nothing.

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**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\
**Post date:** [September 29, 2017, 10:48am UTC](https://bisq.community/t/transactions-stuck-due-to-software-error/3034/4 "2017-09-29T10:48:28Z")

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I am not the arbitrator for VDXABXP. @ManfredKarrer can probably comment there. Regarding the icons under arbitration chat messages, the check mark means that the recipient’s Bisq client has actually received the message; the envelope means that the message has been broadcast to the peer-to-peer network, but that the recipient’s client has not yet retrieved it, probably because they are not online. I am not certain what it means when there is no icon, and have wondered the same. Perhaps @ManfredKarrer can comment on that as well.

In any case, I’ll follow up with you on fbxxzgp in the app. Thanks.

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**Author:** ![mjimb](https://bisq.community/letter_avatar/mjimb/32/5_5575768a8748004e209b776fc1b2916d.png) [@mjimb](https://bisq.community/u/mjimb)\
**Post date:** [September 30, 2017, 11:19am UTC](https://bisq.community/t/transactions-stuck-due-to-software-error/3034/5 "2017-09-30T11:19:07Z")

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Thank you for your help and quick response. All transactions are finalized.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [September 30, 2017, 5:28pm UTC](https://bisq.community/t/transactions-stuck-due-to-software-error/3034/6 "2017-09-30T17:28:03Z")

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> [@cbeams](#):
>
> I am not certain what it means when there is no icon

That is a bug 😉