# TransferWise asking buyer name and last name

**URL:** <https://bisq.community/t/transferwise-asking-buyer-name-and-last-name/9855>\
**Category:** Trading\
**Created:** [October 14, 2020, 1:56pm UTC](https://bisq.community/t/transferwise-asking-buyer-name-and-last-name/9855 "2020-10-14T13:56:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![smcama](https://bisq.community/letter_avatar/smcama/32/6_22734026db12803ebb3e059622ac3534.png) [@smcama](https://bisq.community/u/smcama)\
**Post date:** [October 14, 2020, 1:56pm UTC](https://bisq.community/t/transferwise-asking-buyer-name-and-last-name/9855/1 "2020-10-14T13:56:30Z")

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I received an email from TransferWise for a EUR transaction saying they’ve suspended an incoming payment from someone (a buyer) for a sactions review. Then they ask if the sender is a person or a business and they want to know the exactly legal/registered name. Finally they say I have 10 business days to answer or they will decline the transfer request.

I checked the email and the links. It seems legit with short URLs from TransferWise domain and not the suspect scam ones.

Then I called them and apparently was just a lack of information from the buyer when he/she started the transfer. I will answer the email now and late post the results so more Bisq users know how to deal with this situation in the future.

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**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\
**Post date:** [October 14, 2020, 5:32pm UTC](https://bisq.community/t/transferwise-asking-buyer-name-and-last-name/9855/2 "2020-10-14T17:32:00Z")

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A follow up on their response would be great!

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**Author:** ![smcama](https://bisq.community/letter_avatar/smcama/32/6_22734026db12803ebb3e059622ac3534.png) [@smcama](https://bisq.community/u/smcama)\
**Post date:** [October 17, 2020, 5:26pm UTC](https://bisq.community/t/transferwise-asking-buyer-name-and-last-name/9855/3 "2020-10-17T17:26:10Z")

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I didn’t receive the payment yet and no other communications from TransferWise. Other transactions, even newer worked fine, but no news from this one. I hope monday it will arrive. I will report here as soon as I have news about it.

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**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [October 18, 2020, 2:17pm UTC](https://bisq.community/t/transferwise-asking-buyer-name-and-last-name/9855/4 "2020-10-18T14:17:17Z")

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I had this happen to me on my first trade with TransferWise. I reached out to the counterparty on trader chat and they provided the info requested (full name and address). Since then all transactions have gone smoothly and I have never been asked for any more details about the counterparty. If I remember, it was a few days from me providing the information till the payment appearing in my account.

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**Author:** ![smcama](https://bisq.community/letter_avatar/smcama/32/6_22734026db12803ebb3e059622ac3534.png) [@smcama](https://bisq.community/u/smcama)\
**Post date:** [October 19, 2020, 12:27am UTC](https://bisq.community/t/transferwise-asking-buyer-name-and-last-name/9855/5 "2020-10-19T00:27:24Z")

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Today the timer reached zero. I guess monday it will arrive in my account. The buyer told me they took the money from him.

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**Author:** ![smcama](https://bisq.community/letter_avatar/smcama/32/6_22734026db12803ebb3e059622ac3534.png) [@smcama](https://bisq.community/u/smcama)\
**Post date:** [October 20, 2020, 12:34pm UTC](https://bisq.community/t/transferwise-asking-buyer-name-and-last-name/9855/6 "2020-10-20T12:34:07Z")

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Done. They sent the money and I released the btc.