# Troubleshoot failed trades **URL:** \ **Category:** Uncategorized\ **Created:** [April 19, 2020, 3:19pm UTC](https://bisq.community/t/troubleshoot-failed-trades/9315 "2020-04-19T15:19:22Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 19, 2020, 3:19pm UTC](https://bisq.community/t/troubleshoot-failed-trades/9315/1 "2020-04-19T15:19:22Z")
If one of your trades went to the FAILED TRADES tab, please go there and click the little ‘i’ icon next to the trade Id ![img001](https://bisq.community/uploads/default/original/2X/7/781c6661f44150388a2ca95becfe38aead5aca12.png) Normally the details of the trade should show links to the following on-chain transactions: - Maker fee transaction ID - Taker fee transaction ID - Deposit transaction ID - Payout transaction ID ![img002](https://bisq.community/uploads/default/original/2X/d/d587e0fcd96c68bbabb32f9d1f4843605375dc54.png) If your trade is on the FAILED TRADES tab we can assume that it hasn’t a valid **Payout transaction ID**. ## Valid **Deposit transaction ID** If it has a **Deposit transaction ID** that resembles something like this: 2 outputs. One to a multisig address that starts with a ‘3’ and another to an **OP\_RETURN** ![img003](https://bisq.community/uploads/default/original/2X/3/3341a3b52e3c3073626c8f99885ba9c994bef05e.png) Then download and update to [Bisq v.1.3.2](https://github.com/bisq-network/bisq/releases). Then go to the FAILED TRADES tab, select the trade and press ctrl+y to “un-fail” the trade. ## Invalid or no **Deposit transaction ID** If there’s no **Deposit transaction ID** or it has a **Deposit transaction ID** that can’t be found on a block explorer then it means that the trade wasn’t successfully started and that no Security Deposit or Trade Amount has left your wallet. So you should [request reimbursement for the trading fees wasted](https://github.com/bisq-network/support/issues). ---
**Author:** ![ep.sys](https://bisq.community/letter_avatar/ep.sys/32/5_5575768a8748004e209b776fc1b2916d.png) [@ep.sys](https://bisq.community/u/ep.sys)\ **Post date:** [April 19, 2020, 3:54pm UTC](https://bisq.community/t/troubleshoot-failed-trades/9315/2 "2020-04-19T15:54:23Z")
then what if a failed trade has no deposit transaction ? how to solve the failed trade issue ? ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 19, 2020, 4:01pm UTC](https://bisq.community/t/troubleshoot-failed-trades/9315/3 "2020-04-19T16:01:39Z")
If it has no Deposit tx then the trade didn’t start. So you should r[equest reimbursement for the trading fees wasted](https://github.com/bisq-network/support/issues). There remain some issues that lead to transactions not being broadcast properly and it’s being worked on.