# Unable to load BTC from Hardware Wallet **URL:** \ **Category:** Support\ **Created:** [December 23, 2017, 6:17pm UTC](https://bisq.community/t/unable-to-load-btc-from-hardware-wallet/4017 "2017-12-23T18:17:47Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Gilson](https://bisq.community/letter_avatar/gilson/32/5_5575768a8748004e209b776fc1b2916d.png) [@Gilson](https://bisq.community/u/Gilson)\ **Post date:** [December 23, 2017, 6:17pm UTC](https://bisq.community/t/unable-to-load-btc-from-hardware-wallet/4017/1 "2017-12-23T18:17:47Z")
I saw a trade I was interested in. I clicked on buy and tried to load BTC for deposit, and get the funds from hardware wallet. I clicked on the link,for the hardware wallet but nothing happened. I clicked again several times, and again, nothing. The “waiting for funds” kept on spinning indefinitely for several minutes. Finally, the trade offer disappeared (I assume someone else took it in the meantime). I had a hardware wallet connected. What am I supposed to do? Are there cookies in the Bisq platform that maybe weren’t active? Any other suggestions? ---
**Author:** ![shrike](https://bisq.community/letter_avatar/shrike/32/5_5575768a8748004e209b776fc1b2916d.png) [@shrike](https://bisq.community/u/shrike)\ **Post date:** [December 23, 2017, 11:16pm UTC](https://bisq.community/t/unable-to-load-btc-from-hardware-wallet/4017/2 "2017-12-23T23:16:16Z")
You need to open your bitcoin wallet manually software if the button within bisq does not open it. ---
**Author:** ![Gilson](https://bisq.community/letter_avatar/gilson/32/5_5575768a8748004e209b776fc1b2916d.png) [@Gilson](https://bisq.community/u/Gilson)\ **Post date:** [December 24, 2017, 12:30am UTC](https://bisq.community/t/unable-to-load-btc-from-hardware-wallet/4017/3 "2017-12-24T00:30:31Z")
I see. So that means I need to send the funds to the trading wallet, and incur the mining fee, and then pay a mining fee again when actually completing the transaction?