# Unable to log in **URL:** \ **Category:** Support\ **Created:** [January 21, 2018, 1:49pm UTC](https://bisq.community/t/unable-to-log-in/4545 "2018-01-21T13:49:07Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jheipee19](https://bisq.community/letter_avatar/jheipee19/32/5_5575768a8748004e209b776fc1b2916d.png) [@jheipee19](https://bisq.community/u/jheipee19)\ **Post date:** [January 21, 2018, 1:49pm UTC](https://bisq.community/t/unable-to-log-in/4545/1 "2018-01-21T13:49:08Z")
i was able to download bisq and deposit btc in my wallet last 1/20/18 . I also have a pending trnsaction like buying deeponion offer id is **niifcac** // and i able to backup my bisq yesterday. However upon opening it today. It requires me to put in a password . My problem is i did not set up a password yesterday so why it requires me to put in a password today. Its so rediculous. Please fix and help me. thanks ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 21, 2018, 2:30pm UTC](https://bisq.community/t/unable-to-log-in/4545/2 "2018-01-21T14:30:03Z")
Have you saved your seed words? ---
**Author:** ![jheipee19](https://bisq.community/letter_avatar/jheipee19/32/5_5575768a8748004e209b776fc1b2916d.png) [@jheipee19](https://bisq.community/u/jheipee19)\ **Post date:** [January 21, 2018, 2:44pm UTC](https://bisq.community/t/unable-to-log-in/4545/3 "2018-01-21T14:44:48Z")
i dont know it ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 21, 2018, 3:10pm UTC](https://bisq.community/t/unable-to-log-in/4545/4 "2018-01-21T15:10:42Z")
Ok, well then you should maybe rename the data directory to something else (example Bisq2) and start Bisq again. This will make Bisq behave like it has started for the first time. You can then try to restore from your backup. You can find the data directory under: - Mac OSX: /Users/username/Library/Application Support/Bisq - Linux: /home/username/.local/share/Bisq - Windows 7,8,10: C:\Documents and Settings\username\AppData\Roaming\Bisq - Windows XP: C:\Documents and Settings\username\Application Data\Bisq ---
**Author:** ![jheipee19](https://bisq.community/letter_avatar/jheipee19/32/5_5575768a8748004e209b776fc1b2916d.png) [@jheipee19](https://bisq.community/u/jheipee19)\ **Post date:** [January 21, 2018, 3:56pm UTC](https://bisq.community/t/unable-to-log-in/4545/5 "2018-01-21T15:56:48Z")
i was able to open again bisq. But i dont know how to back up ?? Do i set up password and seed? or do i need to bak up first? ---
**Author:** ![jheipee19](https://bisq.community/letter_avatar/jheipee19/32/5_5575768a8748004e209b776fc1b2916d.png) [@jheipee19](https://bisq.community/u/jheipee19)\ **Post date:** [January 21, 2018, 4:04pm UTC](https://bisq.community/t/unable-to-log-in/4545/6 "2018-01-21T16:04:50Z")
how do i get to my old wallet and funds? ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 21, 2018, 4:27pm UTC](https://bisq.community/t/unable-to-log-in/4545/7 "2018-01-21T16:27:38Z")
So you did rename the data directory correct? And Bisq started as it was starting for the first time? Go to the location where you stored your backup. The folder might be named **bisq\_backup** , open it and you should be able to see a directory with the date of your earlier backup as part of the name. You just need to copy that directory to the data directory location and rename it to **Bisq** so that directory that you got from your backup folder is now your data directory. That should revert Bisq to how it was at that time. ---
**Author:** ![jheipee19](https://bisq.community/letter_avatar/jheipee19/32/5_5575768a8748004e209b776fc1b2916d.png) [@jheipee19](https://bisq.community/u/jheipee19)\ **Post date:** [January 21, 2018, 4:56pm UTC](https://bisq.community/t/unable-to-log-in/4545/8 "2018-01-21T16:56:45Z")
> [@alexej996](#): > > that directory to the data directory location and rename do i need to copy paste this bisqbackup inside the renamed one bisq2?? ---
**Author:** ![jheipee19](https://bisq.community/letter_avatar/jheipee19/32/5_5575768a8748004e209b776fc1b2916d.png) [@jheipee19](https://bisq.community/u/jheipee19)\ **Post date:** [January 21, 2018, 5:03pm UTC](https://bisq.community/t/unable-to-log-in/4545/9 "2018-01-21T17:03:32Z")
![image](https://bisq.community/uploads/default/original/2X/2/2f17f50495115b4c1a412ee87aee7a736d0e615b.png) ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 21, 2018, 5:05pm UTC](https://bisq.community/t/unable-to-log-in/4545/10 "2018-01-21T17:05:39Z")
No. You copy the folder inside **bisq\_backup** called something like **bisq\_backup\_2018-01-01-123456** to the the directory that contains **Bisq2** and then rename it to **Bisq**. So in the end you will have two directories **Bisq** and **Bisq2** next to each other. **Bisq** being the one that was previously called something like **bisq\_backup\_2018-01-01-123456**. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 21, 2018, 5:07pm UTC](https://bisq.community/t/unable-to-log-in/4545/11 "2018-01-21T17:07:03Z")
Delete the **Bisq** one on the left screen (or rename it again) and rename the one on the right to **Bisq** and replace it with the old one. ---
**Author:** ![jheipee19](https://bisq.community/letter_avatar/jheipee19/32/5_5575768a8748004e209b776fc1b2916d.png) [@jheipee19](https://bisq.community/u/jheipee19)\ **Post date:** [January 21, 2018, 5:11pm UTC](https://bisq.community/t/unable-to-log-in/4545/12 "2018-01-21T17:11:49Z")
![image](https://bisq.community/uploads/default/original/2X/b/b8714decce0ff0d2b5161c5f2e77713aa54e4e80.png) ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 21, 2018, 5:12pm UTC](https://bisq.community/t/unable-to-log-in/4545/13 "2018-01-21T17:12:24Z")
Close Bisq first. ---
**Author:** ![jheipee19](https://bisq.community/letter_avatar/jheipee19/32/5_5575768a8748004e209b776fc1b2916d.png) [@jheipee19](https://bisq.community/u/jheipee19)\ **Post date:** [January 21, 2018, 5:12pm UTC](https://bisq.community/t/unable-to-log-in/4545/14 "2018-01-21T17:12:44Z")
you mean the application? ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 21, 2018, 5:13pm UTC](https://bisq.community/t/unable-to-log-in/4545/15 "2018-01-21T17:13:02Z")
Yes, the application. ---
**Author:** ![jheipee19](https://bisq.community/letter_avatar/jheipee19/32/5_5575768a8748004e209b776fc1b2916d.png) [@jheipee19](https://bisq.community/u/jheipee19)\ **Post date:** [January 21, 2018, 5:14pm UTC](https://bisq.community/t/unable-to-log-in/4545/16 "2018-01-21T17:14:11Z")
![image](https://bisq.community/uploads/default/original/2X/d/de799c827d0a36332f87c91281ca96809021ea88.png) ---
**Author:** ![jheipee19](https://bisq.community/letter_avatar/jheipee19/32/5_5575768a8748004e209b776fc1b2916d.png) [@jheipee19](https://bisq.community/u/jheipee19)\ **Post date:** [January 21, 2018, 5:14pm UTC](https://bisq.community/t/unable-to-log-in/4545/17 "2018-01-21T17:14:49Z")
im opening the app ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 21, 2018, 5:14pm UTC](https://bisq.community/t/unable-to-log-in/4545/18 "2018-01-21T17:14:56Z")
Now when you start the application again it should be the same way as it was when you made the backup. ---
**Author:** ![jheipee19](https://bisq.community/letter_avatar/jheipee19/32/5_5575768a8748004e209b776fc1b2916d.png) [@jheipee19](https://bisq.community/u/jheipee19)\ **Post date:** [January 21, 2018, 5:16pm UTC](https://bisq.community/t/unable-to-log-in/4545/19 "2018-01-21T17:16:39Z")
i should click the back up when i have funds… ☹ ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 21, 2018, 5:18pm UTC](https://bisq.community/t/unable-to-log-in/4545/20 "2018-01-21T17:18:58Z")
Do you not have your BTC show up? Try deleting the SPV chain file in Settings if that is the case and restart the app twice.