# Unable to place an offer **URL:** \ **Category:** Support\ **Created:** [July 23, 2019, 2:51am UTC](https://bisq.community/t/unable-to-place-an-offer/8113 "2019-07-23T02:51:55Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![userfr](https://bisq.community/letter_avatar/userfr/32/5_5575768a8748004e209b776fc1b2916d.png) [@userfr](https://bisq.community/u/userfr)\ **Post date:** [July 23, 2019, 2:51am UTC](https://bisq.community/t/unable-to-place-an-offer/8113/1 "2019-07-23T02:51:55Z")
Hi there. I’ve created an account, funded it with BTC but every time I’m trying to place an offer I get an error message saying: Element at index 0 is null, restart your application, check network connection… This has happen for the third time now (never been successful). Maker fees and network fees are always lost. Any suggestions? Many thanks! ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [July 23, 2019, 3:27am UTC](https://bisq.community/t/unable-to-place-an-offer/8113/2 "2019-07-23T03:27:56Z")
This is the first I’ve heard of this issue and a little research only gave me this as a result > > > Platform Manjaro > Fresh install bisq-git 0.7.1.r5.ge0cbd7c62-1 > Backup was crea…ted in a different location after adding National currency accounts. > When posting a sell offer, this exception is generated. BTC is reserved and a fee is extracted but the offer is never posted. The trade is cancelled and BTC released but the fee is net returned. > \`\`\` > Jul-18 05:02:33.349 \[readFromResourcesThread\] ERROR b.c.s.FileManager: Exception at proto read: Protocol message had invalid UTF-8. file:/home/dir/.local/share/Bisq/btc\_mainnet/db/AccountAgeWitnessStore com.google.protobuf.InvalidProtocolBufferException: Protocol message had invalid UTF-8. > at com.google.protobuf.InvalidProtocolBufferException.invalidUtf8(InvalidProtocolBufferException.java:148) > at com.google.protobuf.CodedInputStream$StreamDecoder.readStringRequireUtf8(CodedInputStream.java:2329) > at io.bisq.generated.protobuffer.PB$TradeStatistics2.\(PB.java) > at io.bisq.generated.protobuffer.PB$TradeStatistics2.\(PB.java) > at io.bisq.generated.protobuffer.PB$TradeStatistics2$1.parsePartialFrom(PB.java) > at io.bisq.generated.protobuffer.PB$TradeStatistics2$1.parsePartialFrom(PB.java) > at com.google.protobuf.CodedInputStream$StreamDecoder.readMessage(CodedInputStream.java:2399) > at io.bisq.generated.protobuffer.PB$TradeStatistics2Store.\(PB.java) > at io.bisq.generated.protobuffer.PB$TradeStatistics2Store.\(PB.java) > at io.bisq.generated.protobuffer.PB$TradeStatistics2Store$1.parsePartialFrom(PB.java) > at io.bisq.generated.protobuffer.PB$TradeStatistics2Store$1.parsePartialFrom(PB.java) > at com.google.protobuf.CodedInputStream$StreamDecoder.readMessage(CodedInputStream.java:2399) > at io.bisq.generated.protobuffer.PB$PersistableEnvelope.\(PB.java) > at io.bisq.generated.protobuffer.PB$PersistableEnvelope.\(PB.java) > at io.bisq.generated.protobuffer.PB$PersistableEnvelope$1.parsePartialFrom(PB.java) > at io.bisq.generated.protobuffer.PB$PersistableEnvelope$1.parsePartialFrom(PB.java) > at com.google.protobuf.AbstractParser.parsePartialFrom(AbstractParser.java:221) > at com.google.protobuf.AbstractParser.parsePartialDelimitedFrom(AbstractParser.java:262) > at com.google.protobuf.AbstractParser.parseDelimitedFrom(AbstractParser.java:275) > at com.google.protobuf.AbstractParser.parseDelimitedFrom(AbstractParser.java:280) > at com.google.protobuf.AbstractParser.parseDelimitedFrom(AbstractParser.java:49) > at com.google.protobuf.GeneratedMessageV3.parseDelimitedWithIOException(GeneratedMessageV3.java:347) > at io.bisq.generated.protobuffer.PB$PersistableEnvelope.parseDelimitedFrom(PB.java) > at bisq.common.storage.FileManager.read(FileManager.java:125) > at bisq.common.storage.Storage.getPersisted(Storage.java:152) > at bisq.common.storage.Storage.initAndGetPersistedWithFileName(Storage.java:84) > at bisq.network.p2p.storage.persistence.StoreService.readStore(StoreService.java:128) > at bisq.network.p2p.storage.persistence.StoreService.readFromResources(StoreService.java:98) > at bisq.network.p2p.storage.persistence.AppendOnlyDataStoreService.lambda$readFromResources$0(AppendOnlyDataStoreService.java:57) > at java.util.ArrayList.forEach(ArrayList.java:1257) > at bisq.network.p2p.storage.persistence.AppendOnlyDataStoreService.readFromResources(AppendOnlyDataStoreService.java:57) > at bisq.network.p2p.storage.P2PDataStorage.readFromResources(P2PDataStorage.java:155) > at bisq.core.app.SetupUtils.lambda$readFromResources$1(SetupUtils.java:98) > at java.lang.Thread.run(Thread.java:748) > > Jul-18 05:02:33.351 \[readFromResourcesThread\] ERROR b.c.s.Storage: We cannot read the persisted data. We make a backup and remove the inconsistent file. fileName=AccountAgeWitnessStore > Jul-18 05:02:33.351 \[readFromResourcesThread\] ERROR b.c.s.Storage: Exception at proto read: Protocol message had invalid UTF-8. file:/home/dir/.local/share/Bisq/btc\_mainnet/db/AccountAgeWitnessStore > Jul-18 05:02:33.378 \[readFromResourcesThread\] INFO b.c.a.SetupUtils: readFromResources took 5398 ms > Jul-18 05:02:33.386 \[JavaFX Application Thread\] INFO b.c.a.P2PNetworkSetup: init > \`\`\` You can try to comment on that issue to see if they can help or you can join [bisq.slack.com](http://bisq.slack.com). The devs frequent those platforms more often. @ManfredKarrer @Homard ---
**Author:** ![sqrrm](https://bisq.community/letter_avatar/sqrrm/32/5_5575768a8748004e209b776fc1b2916d.png) [@sqrrm](https://bisq.community/u/sqrrm)\ **Post date:** [July 23, 2019, 10:48am UTC](https://bisq.community/t/unable-to-place-an-offer/8113/3 "2019-07-23T10:48:59Z")
Haven’t heard of this one before. Could you provide your log file to the devs so we can take a look? ---
**Author:** ![userfr](https://bisq.community/letter_avatar/userfr/32/5_5575768a8748004e209b776fc1b2916d.png) [@userfr](https://bisq.community/u/userfr)\ **Post date:** [July 23, 2019, 2:31pm UTC](https://bisq.community/t/unable-to-place-an-offer/8113/4 "2019-07-23T14:31:35Z")
I’ve reported the issue to Github with the screenshot of the error message. I am very curious to find out what’s happening. I tried to place another offer, unsuccessfully and I am happy to share the log file. It’s quite big however (3.2 MB of text). How do I do it? ![13%20PM](https://bisq.community/uploads/default/original/2X/3/395abaf82518e816030472be7f48f9ce55229d5c.png) ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [July 23, 2019, 3:16pm UTC](https://bisq.community/t/unable-to-place-an-offer/8113/5 "2019-07-23T15:16:00Z")
I believe you can just upload it in a comment on Github.