# Under portofolio \> failed tab

**URL:** <https://bisq.community/t/under-portofolio-failed-tab/9470>\
**Category:** Uncategorized\
**Created:** [May 23, 2020, 1:38pm UTC](https://bisq.community/t/under-portofolio-failed-tab/9470 "2020-05-23T13:38:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![beatlejuse](https://bisq.community/letter_avatar/beatlejuse/32/5_5575768a8748004e209b776fc1b2916d.png) [@beatlejuse](https://bisq.community/u/beatlejuse)\
**Post date:** [May 23, 2020, 1:38pm UTC](https://bisq.community/t/under-portofolio-failed-tab/9470/1 "2020-05-23T13:38:09Z")

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So yesterday I tried to do a trade and it gave out some error message. but it took my escrow amount and is showing up under Portfolio \> Failed tabs. Under my bitcoin wallet it is showing that the escrow came out of my account even after this error and when I looked under the failed tab in bisq it looks like the escrow did go through. I am not sure how to delete the transaction to get my escrow back or to go further with the trade, I am at a standstill. If you need screen shots to understand this situation better please let me know.

Thanks

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [May 25, 2020, 8:45am UTC](https://bisq.community/t/under-portofolio-failed-tab/9470/2 "2020-05-25T08:45:30Z")

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Hi, sorry for late response.

Basically, if you have verified that your deposit transaction is valid, you can unfail a trade with ctrl+y.

To submit screenshots safely, please proceed to #Support channel at [Keybase](https://keybase.io/team/bisq)

> [@Troubleshoot failed trades](https://bisq.community/t/troubleshoot-failed-trades/9315):
>
> If one of your trades went to the FAILED TRADES tab, please go there and click the little ‘i’ icon next to the trade Id Normally the details of the trade should show links to the following on-chain transactions: Maker fee transaction ID Taker fee transaction ID Deposit transaction ID Payout transaction ID If your trade is on the FAILED TRADES tab we can assume that it hasn’t a valid Payout transaction ID. Valid Deposit transaction ID If it has a Deposit transaction ID …

> [@Failed trade after updated to 1.3](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/7):
>
> open your trade and click in GET SUPPORT button[Screenshot from 2020-04-08 17-00-42]