# Unresolved(Stuck) Support ticket, no arbitor input **URL:** \ **Category:** Support\ **Created:** [April 26, 2019, 9:34pm UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521 "2019-04-26T21:34:19Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Blackpluto](https://bisq.community/letter_avatar/blackpluto/32/5_5575768a8748004e209b776fc1b2916d.png) [@Blackpluto](https://bisq.community/u/Blackpluto)\ **Post date:** [April 26, 2019, 9:34pm UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/1 "2019-04-26T21:34:19Z")
I have a support ticket that has been opened for months. It seems the trade hasn’t completed and I have received no response from the buyer or the arbitor. I noticed I still have my BTC locked up and the transaction never finished. I CMD+o to follow up but have received no response. Trade ID: 19452 ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [April 27, 2019, 6:20am UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/2 "2019-04-27T06:20:22Z")
What is the onion address of the arbitrator for this trade ? ---
**Author:** ![Blackpluto](https://bisq.community/letter_avatar/blackpluto/32/5_5575768a8748004e209b776fc1b2916d.png) [@Blackpluto](https://bisq.community/u/Blackpluto)\ **Post date:** [April 27, 2019, 7:13pm UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/3 "2019-04-27T19:13:01Z")
Looks like this is it here rcamrxsh5bso4zjx.onion:9999 or this 1KkpjC9y1NkberGswHmHzuVsXb1eCdTNjS ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [April 28, 2019, 5:19am UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/4 "2019-04-28T05:19:20Z")
> [@Blackpluto](#): > > [rcamrxsh5bso4zjx.onion:9999](http://rcamrxsh5bso4zjx.onion:9999) Hum. I have never seen this onion as an arbitrator address. Not in 2019 and 2018S2 at least. And a search on the forum returns nothing. What is the Bisq version you are using now ? The selected arbitrator figures in the support ticket details. ---
**Author:** ![Blackpluto](https://bisq.community/letter_avatar/blackpluto/32/5_5575768a8748004e209b776fc1b2916d.png) [@Blackpluto](https://bisq.community/u/Blackpluto)\ **Post date:** [April 28, 2019, 11:24am UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/5 "2019-04-28T11:24:41Z")
This is a transaction from back in Jan of this year I re-checked and this is the arbitor address: urlujknbe7itmiwl.onion:9999 I’m using a v 0.9.4 ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [April 28, 2019, 12:16pm UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/6 "2019-04-28T12:16:59Z")
Bisq current version is v1.0.1 From one version to the next, the recommended way is to close everything which can be closed (offers, trades, disputes). Backup. Update from inside the appli. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [April 28, 2019, 2:38pm UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/7 "2019-04-28T14:38:49Z")
This is @arbitrator1 . You can get in contact with him here about your dispute. ---
**Author:** ![arbitrator1](https://bisq.community/letter_avatar/arbitrator1/32/5_5575768a8748004e209b776fc1b2916d.png) [@arbitrator1](https://bisq.community/u/arbitrator1)\ **Post date:** [April 28, 2019, 5:23pm UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/8 "2019-04-28T17:23:38Z")
The payout was done: [https://www.blockchain.com/btc/address/3H9Lb43XupYBVgDwJM4CpM9ATfGZe9rFMb](https://www.blockchain.com/btc/address/3H9Lb43XupYBVgDwJM4CpM9ATfGZe9rFMb) I will re-open and close again so that your pending trade gets closed. If you still have issues let me know ---
**Author:** ![snakes](https://bisq.community/letter_avatar/snakes/32/5_5575768a8748004e209b776fc1b2916d.png) [@snakes](https://bisq.community/u/snakes)\ **Post date:** [April 29, 2019, 9:32am UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/9 "2019-04-29T09:32:07Z")
I have a similar issue - no arbitrator response (trade id 01629, arbitrator my4t3kedin7k63a6.onion:9999) since Apr 17. Please check. ---
**Author:** ![snakes](https://bisq.community/letter_avatar/snakes/32/5_5575768a8748004e209b776fc1b2916d.png) [@snakes](https://bisq.community/u/snakes)\ **Post date:** [April 30, 2019, 9:58am UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/10 "2019-04-30T09:58:26Z")
attn: @arbitrator1 ---
**Author:** ![arbitrator1](https://bisq.community/letter_avatar/arbitrator1/32/5_5575768a8748004e209b776fc1b2916d.png) [@arbitrator1](https://bisq.community/u/arbitrator1)\ **Post date:** [April 30, 2019, 5:20pm UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/11 "2019-04-30T17:20:28Z")
Now its published: [https://www.blockchain.com/btc/tx/65863481037c285bf14872b07e77a2d601056dac56c51807e453fa698ed1c592](https://www.blockchain.com/btc/tx/65863481037c285bf14872b07e77a2d601056dac56c51807e453fa698ed1c592) Payout did not work after closing the ticket at first. ---
**Author:** ![luelueng](https://bisq.community/letter_avatar/luelueng/32/5_5575768a8748004e209b776fc1b2916d.png) [@luelueng](https://bisq.community/u/luelueng)\ **Post date:** [September 26, 2022, 4:09am UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/12 "2022-09-26T04:09:51Z")
Hi, I think I’m having the same issue. Open trade that never executed…receiving a message about No Arbitrator available. This is preventing me from making additional trades. Trade ID is FARAD9OG-3fbdad12-3ea6-440c-b131-36679039642c-164 Thanks for your help… ---
**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\ **Post date:** [September 26, 2022, 9:09am UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/13 "2022-09-26T09:09:02Z")
Are you able to press Ctrl + O on the trade to send it to mediation? It might be good to reach out on Matrix for live supoort: [Matrix bisq.chat - Bisq Wiki](https://bisq.wiki/Matrix_bisq.chat) ---
**Author:** ![luelueng](https://bisq.community/letter_avatar/luelueng/32/5_5575768a8748004e209b776fc1b2916d.png) [@luelueng](https://bisq.community/u/luelueng)\ **Post date:** [September 26, 2022, 12:16pm UTC](https://bisq.community/t/unresolved-stuck-support-ticket-no-arbitor-input/7521/14 "2022-09-26T12:16:55Z")
Problem solved…Just deleted old Tor files and restarted application.