# Unresponsive arbitrator **URL:** \ **Category:** Support\ **Created:** [July 30, 2018, 7:48pm UTC](https://bisq.community/t/unresponsive-arbitrator/5866 "2018-07-30T19:48:27Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![caralhete](https://bisq.community/letter_avatar/caralhete/32/5_5575768a8748004e209b776fc1b2916d.png) [@caralhete](https://bisq.community/u/caralhete)\ **Post date:** [July 30, 2018, 7:48pm UTC](https://bisq.community/t/unresponsive-arbitrator/5866/1 "2018-07-30T19:48:27Z")
Hi there, I understand that one the arbitrators is ill but is there a way for my ticket to be moved to another arbitrator? It’s been a few days since I opened a ticket. I sincerely hope he/she gets better soon. Thanks! ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [July 30, 2018, 7:58pm UTC](https://bisq.community/t/unresponsive-arbitrator/5866/2 "2018-07-30T19:58:15Z")
You should have gotten a response by now, if you waited more then 24h. Perhaps there was an issue in opening a ticket. Please try reopening a ticket with cmd+o. ---
**Author:** ![TCP](https://bisq.community/letter_avatar/tcp/32/5_5575768a8748004e209b776fc1b2916d.png) [@TCP](https://bisq.community/u/TCP)\ **Post date:** [July 30, 2018, 9:21pm UTC](https://bisq.community/t/unresponsive-arbitrator/5866/3 "2018-07-30T21:21:45Z")
Same problem here. I’ve got two tickets open, 72h and 48h old, but no response. I’ve even tried emailing. I understand that people get ill, and I sincerely hope that they feel better soon, but this demonstrates a weakness in the arbitration process. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [July 30, 2018, 9:27pm UTC](https://bisq.community/t/unresponsive-arbitrator/5866/4 "2018-07-30T21:27:45Z")
Hi, Could you both please indicate the onion address of your arbitrator ? Thanks (and sorry for the delay) ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [July 31, 2018, 2:48pm UTC](https://bisq.community/t/unresponsive-arbitrator/5866/5 "2018-07-31T14:48:57Z")
Can you try to re-open the ticket by going to the trade and click cmd+o. Sometimes the msg does not arrive. ---
**Author:** ![caralhete](https://bisq.community/letter_avatar/caralhete/32/5_5575768a8748004e209b776fc1b2916d.png) [@caralhete](https://bisq.community/u/caralhete)\ **Post date:** [July 31, 2018, 7:14pm UTC](https://bisq.community/t/unresponsive-arbitrator/5866/6 "2018-07-31T19:14:37Z")
Re-opening the ticket with ctrl+o worked for me. Thanks ---
**Author:** ![TCP](https://bisq.community/letter_avatar/tcp/32/5_5575768a8748004e209b776fc1b2916d.png) [@TCP](https://bisq.community/u/TCP)\ **Post date:** [July 31, 2018, 9:41pm UTC](https://bisq.community/t/unresponsive-arbitrator/5866/7 "2018-07-31T21:41:44Z")
Hi, the arbitrator in both cases is 3b7cft5k4ae6a236.onion:9999 Thanks ---
**Author:** ![TCP](https://bisq.community/letter_avatar/tcp/32/5_5575768a8748004e209b776fc1b2916d.png) [@TCP](https://bisq.community/u/TCP)\ **Post date:** [July 31, 2018, 9:44pm UTC](https://bisq.community/t/unresponsive-arbitrator/5866/8 "2018-07-31T21:44:41Z")
Thanks, I have re-opened both tickets as per your suggestion. All of the messages I sent up to this point reported “Message arrived at receiver”. The messages that I have sent since re-opening the ticket state “Message saved in receiver’s mailbox”. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [July 31, 2018, 11:10pm UTC](https://bisq.community/t/unresponsive-arbitrator/5866/9 "2018-07-31T23:10:01Z")
This is actually @keo’s address. You can PM him your trade ID and let him know of the issue. ---
**Author:** ![TCP](https://bisq.community/letter_avatar/tcp/32/5_5575768a8748004e209b776fc1b2916d.png) [@TCP](https://bisq.community/u/TCP)\ **Post date:** [August 2, 2018, 7:57am UTC](https://bisq.community/t/unresponsive-arbitrator/5866/10 "2018-08-02T07:57:45Z")
Thanks, all sorted now. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [August 2, 2018, 9:13am UTC](https://bisq.community/t/unresponsive-arbitrator/5866/11 "2018-08-02T09:13:23Z")
So did the first messages not arrive? If so can you send me the log file (account/backup -\> button to open log)