# What's Wrong with the cash deposit? **URL:** \ **Category:** Payment methods\ **Created:** [February 18, 2018, 6:23pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822 "2018-02-18T18:23:27Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bitbear](https://bisq.community/letter_avatar/bitbear/32/6_22734026db12803ebb3e059622ac3534.png) [@bitbear](https://bisq.community/u/bitbear)\ **Post date:** [February 18, 2018, 6:23pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/1 "2018-02-18T18:23:27Z")
Hello, I am unable to buy BTC using “cash deposit US” method. I added a cash payment in my trading account, including the bank name, routing number, account number, etc. However, I still can’t make a cash deposit purchase. 1. What should I do? 2. Should I add the SAME bank account as the seller? If so, how would I know the seller’s bank account? Thanks. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [February 18, 2018, 7:54pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/2 "2018-02-18T19:54:10Z")
> [@bitbear](#): > > can’t make a cash deposit purchase. Why? Can be more specific? ---
**Author:** ![bitbear](https://bisq.community/letter_avatar/bitbear/32/6_22734026db12803ebb3e059622ac3534.png) [@bitbear](https://bisq.community/u/bitbear)\ **Post date:** [February 19, 2018, 3:36am UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/3 "2018-02-19T03:36:07Z")
Hello Manfred, 1. I click on “buy BTC with Cash,” and the response is “you don’t have a trading account with the payment method required for that offer.” Then I click on "Go to ‘Account’ " and set up my Cash Deposit, filling out the required information including one US bank. So now, it shows that I have Zelle and Cash Payments set up in my Account. However, I am still unable to buy BTC via cash from a seller because I get the same response “you don’t have a trading account with the payment method required for that offer.” What is the solution? Thanks ---
**Author:** ![abhayamuni](https://bisq.community/letter_avatar/abhayamuni/32/6_22734026db12803ebb3e059622ac3534.png) [@abhayamuni](https://bisq.community/u/abhayamuni)\ **Post date:** [February 19, 2018, 6:02am UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/4 "2018-02-19T06:02:21Z")
I am having the same problem. Everything appears correct with my cash deposit account configuration, and the payment type matches the sellers “Cash Deposit” payment type. Any insight on how to resolve this issue so I can purchase bitcoin would be appreciated. Thank you. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [February 19, 2018, 11:58am UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/5 "2018-02-19T11:58:44Z")
Ups there is a bug. I will fix it for next release. ---
**Author:** ![bitbear](https://bisq.community/letter_avatar/bitbear/32/6_22734026db12803ebb3e059622ac3534.png) [@bitbear](https://bisq.community/u/bitbear)\ **Post date:** [February 19, 2018, 10:10pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/6 "2018-02-19T22:10:31Z")
When is the next release? Thanks ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [February 19, 2018, 10:28pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/7 "2018-02-19T22:28:48Z")
I think Manfred said in Slack recently that he will probably be making a new release on Wednesday. I assume he meant this Wednesday, in two days, but I am not sure. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [February 21, 2018, 7:06pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/8 "2018-02-21T19:06:31Z")
I still need to recover from a bronchitis, so might be delayed… but hopefully soon. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [February 21, 2018, 7:11pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/9 "2018-02-21T19:11:53Z")
Sorry to hear that Manfred. Hope you get well soon! ☀ ---
**Author:** ![crowdsurferx](https://bisq.community/letter_avatar/crowdsurferx/32/6_22734026db12803ebb3e059622ac3534.png) [@crowdsurferx](https://bisq.community/u/crowdsurferx)\ **Post date:** [February 22, 2018, 1:16am UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/10 "2018-02-22T01:16:14Z")
Yeah I’m having the same problem with the cash deposit feature. I think this is an excellent site, can’t wait for it to be fixed! ---
**Author:** ![freedom](https://bisq.community/user_avatar/bisq.community/freedom/32/1269_2.png) [@freedom](https://bisq.community/u/freedom)\ **Post date:** [February 23, 2018, 3:04am UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/11 "2018-02-23T03:04:49Z")
me three! Cash Deposit bug - get better m8! Our bitcoin futures are depending on ya! 😃 ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [February 23, 2018, 1:19pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/12 "2018-02-23T13:19:22Z")
Tomorrow is release date probably… ---
**Author:** ![crowdsurferx](https://bisq.community/letter_avatar/crowdsurferx/32/6_22734026db12803ebb3e059622ac3534.png) [@crowdsurferx](https://bisq.community/u/crowdsurferx)\ **Post date:** [February 24, 2018, 9:40pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/13 "2018-02-24T21:40:22Z")
It’s fixed, but now it’s telling me I can’t buy because my account is too new lol ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [February 24, 2018, 10:17pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/14 "2018-02-24T22:17:13Z")
You can set up an offer as well ---
**Author:** ![abhayamuni](https://bisq.community/letter_avatar/abhayamuni/32/6_22734026db12803ebb3e059622ac3534.png) [@abhayamuni](https://bisq.community/u/abhayamuni)\ **Post date:** [February 25, 2018, 12:31am UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/15 "2018-02-25T00:31:44Z")
Hi Manfred, can you please explain the specific requirements that a new user must satisfy to buy bitcoin directly using a cash deposit without making any offers? Thank you. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [February 25, 2018, 10:35am UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/17 "2018-02-25T10:35:29Z")
You will just need BTC security deposit and then you will be given bank account details where you need to deposit cash with given instructions, once you have taken an offer. Feel free to create an offer, there is no reason not to do it if there is no offer available that you are interested in. More offers means that Bisq market will be more liquid. ---
**Author:** ![abhayamuni](https://bisq.community/letter_avatar/abhayamuni/32/6_22734026db12803ebb3e059622ac3534.png) [@abhayamuni](https://bisq.community/u/abhayamuni)\ **Post date:** [February 25, 2018, 9:46pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/18 "2018-02-25T21:46:35Z")
I appreciate your insights alexej996, thank you. ---
**Author:** ![Noah](https://bisq.community/letter_avatar/noah/32/6_22734026db12803ebb3e059622ac3534.png) [@Noah](https://bisq.community/u/Noah)\ **Post date:** [May 4, 2018, 8:20pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/19 "2018-05-04T20:20:44Z")
Hi, for cash deposits in the US, you need to know the bank name before(!) you initiate the the trade. If the buyer has to proceed with trade, has her BtC funds locked, only to find out that the bank to deposit cash to is not in her area, then that situation creates a problem -\> trade needs to be cancelled etc… I am looking at all cash deposit trades now, and NONE have indicated at which bank the deposit needs to happen. Can we do sth about it? E.g. LBC users typically put in the name of the advertisement the name of the bank that the buyer will need to deposit cash into. For example, the seller’s “Bank Name” field could be revealed before buyer initiates the trade. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [May 4, 2018, 9:44pm UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/20 "2018-05-04T21:44:35Z")
Hm. 🤔 I don’t know. Maybe @Alfsbs can confirm this. He is our payment methods expert 🙂 ---
**Author:** ![Alfsbs](https://bisq.community/letter_avatar/alfsbs/32/6_22734026db12803ebb3e059622ac3534.png) [@Alfsbs](https://bisq.community/u/Alfsbs)\ **Post date:** [May 9, 2018, 11:12am UTC](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822/21 "2018-05-09T11:12:35Z")
Thank you for raising the issue, Noah, I will look into it [Next page](https://bisq.community/t/whats-wrong-with-the-cash-deposit/4822.md?page=2)