# When buying altcoin Bitsquare failed after deposit payed **URL:** \ **Category:** Support\ **Created:** [March 22, 2017, 6:12pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746 "2017-03-22T18:12:01Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![jjk](https://bisq.community/letter_avatar/jjk/32/5_5575768a8748004e209b776fc1b2916d.png) [@jjk](https://bisq.community/u/jjk)\ **Post date:** [March 22, 2017, 6:12pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/1 "2017-03-22T18:12:01Z")
Attached is the screenshot of when i try to restart Bitsquare Copy of the log file is here: [http://slexy.org/raw/s20eKiOYeq](http://slexy.org/raw/s20eKiOYeq) The error is [Transaction did not deserialize completely] What should I do to get the deposit back, or finish the requested transaction? (I cannot even start the application now) ![](https://bisq.community/uploads/default/original/1X/8c0b41989086b1c916dfef25bbd20c6a52f16a13.png) ---
**Author:** ![df2rg45](https://bisq.community/letter_avatar/df2rg45/32/5_5575768a8748004e209b776fc1b2916d.png) [@df2rg45](https://bisq.community/u/df2rg45)\ **Post date:** [March 22, 2017, 8:37pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/2 "2017-03-22T20:37:55Z")
Hi there, seems like your wallet is corrupt, I had a similar issue a few days ago. You should ckeck this post from Manfred: [https://forum.bitsquare.io/t/restore-a-corrupted-wallet/1709](https://forum.bitsquare.io/t/restore-a-corrupted-wallet/1709) Just make shure you tripple backup your current folder 🙂 Just out of curiosity, are you working on a linux system? My issues started, when the system crashed. Good luck ---
**Author:** ![jjk](https://bisq.community/letter_avatar/jjk/32/5_5575768a8748004e209b776fc1b2916d.png) [@jjk](https://bisq.community/u/jjk)\ **Post date:** [March 22, 2017, 9:46pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/3 "2017-03-22T21:46:30Z")
Thanks for your reply. Unfortunately, even if I try to use the oldest backup from “backups\_Bitsquare\_wallet” I have the same result. Any other suggestion towards good luck with my issue? ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [March 22, 2017, 9:50pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/4 "2017-03-22T21:50:42Z")
Please have a bit patience. I am working on a hotfix release exactly for that issue: See [https://groups.google.com/forum/#!topic/bitcoinj/mhV9BvoSYMo](https://groups.google.com/forum/#!topic/bitcoinj/mhV9BvoSYMo) for more details. Your wallet will be accessible again with the release (in a few hours). ---
**Author:** ![jjk](https://bisq.community/letter_avatar/jjk/32/5_5575768a8748004e209b776fc1b2916d.png) [@jjk](https://bisq.community/u/jjk)\ **Post date:** [March 22, 2017, 9:55pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/5 "2017-03-22T21:55:45Z")
I am patient - thanks for your work. When I removed Bitsquare.wallet and startup, I could find in “Portfolio” one “Failed” trade … ![](https://bisq.community/uploads/default/original/1X/d09a727ae5717ca8c9176d4d881fcb5d8b0f7c09.png) ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [March 22, 2017, 10:14pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/6 "2017-03-22T22:14:14Z")
u have to move the old wallet back otherwise the internal data get screwed up… ---
**Author:** ![jjk](https://bisq.community/letter_avatar/jjk/32/5_5575768a8748004e209b776fc1b2916d.png) [@jjk](https://bisq.community/u/jjk)\ **Post date:** [March 22, 2017, 10:19pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/7 "2017-03-22T22:19:23Z")
Ok, I can and will do that. For now it is just shut down, and I will wait until you suggest what to try/do next. I am very curious whether we will get this trade fixed. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [March 23, 2017, 2:33am UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/8 "2017-03-23T02:33:24Z")
Release is out. Please update and then the wallet should be loaded again. ---
**Author:** ![jjk](https://bisq.community/letter_avatar/jjk/32/5_5575768a8748004e209b776fc1b2916d.png) [@jjk](https://bisq.community/u/jjk)\ **Post date:** [March 23, 2017, 8:27am UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/9 "2017-03-23T08:27:13Z")
I can start up with Bitsquare 0.4.9.9.1, see my funds and the failed trade as shown above. So that works. I tried to trade again, unfortunately it failed again with what is pictured bellow. (actually it failed that way the first time as well, I just did not screenshot that) Trading simply does not work for me so far, and I just burnt 0.001 BTC for each attempt. So, I do not feel like trying it again. What would you say? ![](https://bisq.community/uploads/default/original/1X/7abc3189f7638b30b58fe691424f62548087667d.png) ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [March 23, 2017, 2:09pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/10 "2017-03-23T14:09:23Z")
I am sorry about that issue. That happens very rarely and is probably an issue at the peers side. i want to try to take the offer myself so I can debug it better. Will let you know then. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [March 23, 2017, 2:30pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/11 "2017-03-23T14:30:42Z")
Damn I was too slow. Not the offer is not there anymore. I will observe it if comes again and then try to take it… ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [March 23, 2017, 3:28pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/12 "2017-03-23T15:28:48Z")
I could reproduce it now. I contacted the peer and blocked his offer. Seems to be a bug on his side. Please send me a btc address so i can reimburse you the lost trading fees (was 2 times, right?). ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [March 23, 2017, 5:59pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/13 "2017-03-23T17:59:30Z")
The peer contacted me and we found the issue. He builds from src code and just created the offer when i made a commit which was breaking the P2P network data (which got fixed quickly afterwards). So that caused the issue. he removed the offer and all is fine again. ---
**Author:** ![jjk](https://bisq.community/letter_avatar/jjk/32/5_5575768a8748004e209b776fc1b2916d.png) [@jjk](https://bisq.community/u/jjk)\ **Post date:** [March 23, 2017, 10:29pm UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/14 "2017-03-23T22:29:01Z")
It is good that you found out what went wrong. Maybe additional mechanism ensuring that the offer can be actually taken is needed. It seems like solving the issue of a broken / bogus peer with published offer might be challenging to eliminate. At the moment I do not have any trades I want to take, but I really like the idea of distributed exchange you are developing here. I will be back with some other try later. Good luck and thanks for your help. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [March 24, 2017, 2:21am UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/15 "2017-03-24T02:21:35Z")
It happens very rarely that an take offer attempt fails and the taker loses the fee. But cannot be excluded 100% (bugs, and a very short time window where connection issue can cause is). If it happens we are open to refund the lost fees (if the traders helps us to find the issue and is cooperative). ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [March 24, 2017, 2:21am UTC](https://bisq.community/t/when-buying-altcoin-bitsquare-failed-after-deposit-payed/1746/16 "2017-03-24T02:21:48Z")