# Withdrawn from wallet, trade does not appear, my BTC locked

**URL:** <https://bisq.community/t/withdrawn-from-wallet-trade-does-not-appear-my-btc-locked/8585>\
**Category:** Support\
**Created:** [October 23, 2019, 2:56pm UTC](https://bisq.community/t/withdrawn-from-wallet-trade-does-not-appear-my-btc-locked/8585 "2019-10-23T14:56:28Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![dS86](https://bisq.community/letter_avatar/ds86/32/5_5575768a8748004e209b776fc1b2916d.png) [@dS86](https://bisq.community/u/dS86)\
**Post date:** [October 23, 2019, 2:56pm UTC](https://bisq.community/t/withdrawn-from-wallet-trade-does-not-appear-my-btc-locked/8585/1 "2019-10-23T14:56:28Z")

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I made 2 transactions to buy BTC, but instead of Multisig details, I received “Withdrawn from wallet” messages as you see at the figure, My BTC are locked and no sign of the traders at the Portfolio Tab.

Please help me!!

 ![bisq](https://bisq.community/uploads/default/original/2X/e/e3e11194bbbfe6acc76286de585e86b02aa4bb86.png)

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [October 23, 2019, 9:59pm UTC](https://bisq.community/t/withdrawn-from-wallet-trade-does-not-appear-my-btc-locked/8585/2 "2019-10-23T21:59:55Z")

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I don’t know what could cause this issue.

You should make an issue on GitHub about it.

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<div class="post-metadata">

**Author:** ![dS86](https://bisq.community/letter_avatar/ds86/32/5_5575768a8748004e209b776fc1b2916d.png) [@dS86](https://bisq.community/u/dS86)\
**Post date:** [October 24, 2019, 11:21am UTC](https://bisq.community/t/withdrawn-from-wallet-trade-does-not-appear-my-btc-locked/8585/3 "2019-10-24T11:21:43Z")

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Already did that, thanks

Still the same here on my Bisq =(

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [October 24, 2019, 11:53am UTC](https://bisq.community/t/withdrawn-from-wallet-trade-does-not-appear-my-btc-locked/8585/4 "2019-10-24T11:53:58Z")

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You should post your transaction ID and see if any arbitrator knows if the trade is locked in his multisig.

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<div class="post-metadata">

**Author:** ![dS86](https://bisq.community/letter_avatar/ds86/32/5_5575768a8748004e209b776fc1b2916d.png) [@dS86](https://bisq.community/u/dS86)\
**Post date:** [October 24, 2019, 1:05pm UTC](https://bisq.community/t/withdrawn-from-wallet-trade-does-not-appear-my-btc-locked/8585/5 "2019-10-24T13:05:22Z")

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thanks, how can I do that? I am a newbie here

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<div class="post-metadata">

**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [October 25, 2019, 12:44pm UTC](https://bisq.community/t/withdrawn-from-wallet-trade-does-not-appear-my-btc-locked/8585/6 "2019-10-25T12:44:54Z")

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I can’t give you exact steps since it requires a bit of manual research to figure out which transaction is the one that funded that trade.

In the screen above you have a list to all transactions, click on the ones closest to the time your trade has started and put the transaction ID in a block explorer like [bitaps.com](http://bitaps.com). That should allow you to see where bitcoins moved and if they are still there or somewhere else.

There are multiple ways to do this, but they require some basic understanding of how Bisq trades work.