# Wrong password

**URL:** <https://bisq.community/t/wrong-password/670>\
**Category:** Support\
**Created:** [September 21, 2016, 9:43pm UTC](https://bisq.community/t/wrong-password/670 "2016-09-21T21:43:32Z")\
**Posts on this page:** 1\
**Showing post:** 12

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [May 23, 2018, 5:09pm UTC](https://bisq.community/t/wrong-password/670/12 "2018-05-23T17:09:01Z")

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Can you check with cmd+e it the balance there is also zero? Sometimes the UI balance gets our of sync with the internal wallet balance. If you have 0 BTC there is probably no reason to restore the wallet. If you dont have opne offers/trades/disputes you can start over with a new data directory. Export your payment accounts first and import it afterwards. See [Switching to a new data directory](https://bisq.community/t/switching-to-a-new-data-directory/1697)

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