# Zelle name does not match name in Bisq listing

**URL:** <https://bisq.community/t/zelle-name-does-not-match-name-in-bisq-listing/10411>\
**Category:** Support\
**Created:** [February 14, 2021, 5:51pm UTC](https://bisq.community/t/zelle-name-does-not-match-name-in-bisq-listing/10411 "2021-02-14T17:51:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Winnie](https://bisq.community/letter_avatar/winnie/32/6_22734026db12803ebb3e059622ac3534.png) [@Winnie](https://bisq.community/u/Winnie)\
**Post date:** [February 14, 2021, 5:51pm UTC](https://bisq.community/t/zelle-name-does-not-match-name-in-bisq-listing/10411/1 "2021-02-14T17:51:10Z")

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Zelle name does not match name in Bisq listing

In fact, seller didn’t even give a first and last name he gave the first half of his email before the @.

WHen I input the email into Zelle an actual name comes up which doesn’t match that.

Should I open arbitration or just send the $. What is at risk? If he doesn’t release the BTC to me wouldnt he lose his security?

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**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [February 15, 2021, 1:20am UTC](https://bisq.community/t/zelle-name-does-not-match-name-in-bisq-listing/10411/2 "2021-02-15T01:20:41Z")

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I would open mediation. Select pending trade and click: ‘Ctrl + o’ or ‘alt + o’ or ‘cmd + o’

The seller is putting their security deposit at risk if they are not using the correct account details.