# Zelle payment rejected by two banks

**URL:** <https://bisq.community/t/zelle-payment-rejected-by-two-banks/11206>\
**Category:** Support\
**Created:** [November 10, 2021, 8:29pm UTC](https://bisq.community/t/zelle-payment-rejected-by-two-banks/11206 "2021-11-10T20:29:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![nate987](https://bisq.community/letter_avatar/nate987/32/5_5575768a8748004e209b776fc1b2916d.png) [@nate987](https://bisq.community/u/nate987)\
**Post date:** [November 10, 2021, 8:29pm UTC](https://bisq.community/t/zelle-payment-rejected-by-two-banks/11206/1 "2021-11-10T20:29:27Z")

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Hello. I love the idea of this market, but unfortunately my first trade is not going well. This is a Zelle trade. Everything went smoothly till I tried to pay via Zelle. The payment was rejected by both of my banks. I have contacted the seller, but I haven’t received a response. I am certainly done trying to pay that account. I am wondering what the process is once this times out, as it will time out, of me recouping the deposit. I tried to find a way to open a support ticket through the app, and I couldn’t find it. I tried to contact my mediator, and the keybase window just spun never opening it (even after downloading the app).

Please advise of the steps I should take next.

Thanks.

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**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [November 11, 2021, 3:50am UTC](https://bisq.community/t/zelle-payment-rejected-by-two-banks/11206/2 "2021-11-11T03:50:35Z")

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Hi @nate987 sorry that your first trade has not gone smoothly.

I would recommend you open mediation by selecting the pending trade and clicking: ‘Ctrl + o’ or ‘alt + o’ or ‘cmd + o’

You can then explain what happened to the trade to the mediator and they can assist in completing it or cancelling it.

See: [Dispute resolution - Bisq Wiki](https://bisq.wiki/Dispute_resolution)