Advice? - Seller name is fake, seller doesn't release BtC

Support
1

I have made tens of successful BtC purchases so far, with only one issue that was resolved.
However, few days ago I encountered a weird seller. I purchased BtC and sent money via Zelle. In Bisq, the seller used email in name and email fields. When I looked at my Zelle account, the statements says the money was sent to “null, null”. I’m pretty sure this is not a real name. The seller’s account was also 0 (zero) days old (I realized after I sent money).

Are sellers allowed to put these fake names? I haven’t contacted arbitrator - should I open case without delay?

2

No, traders are required to give their real names. If the seller put his email in the name field, that is against the protocol and you should open a dispute with alt+o.