Arbitration time is past 2 wks, still not resolved


#1

Hi,

My dispute has been open for more than two weeks. The bisq rules say the dispute will be processed in this time.

The arbitrator said the seller received my payment but I have not been given btc and the dispute remains open after they said they would close it on June 25th.


#2

Hi @xpub , do you know who is your arbitrator ?


#3

Hi thanks, it is swfmgmb2aoyqxkte


#4

I send a message to the arbitrator, but today is saturday so maybe you’ll have to wait a bit.
(If you want fast answer, it’s better to join during the week.)
Sorry for the inconvenience.


#5

@cbeams @keo are the arbitrators.
Can you post your trade ID so they can have a look?
Likely the dispute message did not arrive. Be sure to have the latest update installed as there have been some improvements added to make that more reliable. You can re-open a dispute by cmd+o at the pending trade.


#6

Yes, please share the trade ID and I’ll pick it up from there.


#7

I too have been having a similar problem as I’ve sent several responses to cash app support, however I have not received anything in reference to a payment being refunded back to my account and it shows in a dispute that has been filled with my bank however with no response and the payment being refunded to one of my accounts (merged) where do I go from here? Can do help me


#8

Thanks for your help. The tx id is 737769. I’m using v0.7.1 and I can still see the open support ticket. I did the new install yesterday.


#9

Try to re-open a dispute with cmd+o. might be that the first msg did not arrive.


#10

Ok thanks I did that. (Portfolio > Open trades > cmd+o)

11%20PM

When I Open dispute again, my open trade looks the same except the payment started message status is Undefined ? now. The support ticket looks the same to me also.


#11

Arbitrator should respond to you now in the next 24 hours.


#12

@xpub, I have re-opened the dispute ticket on my side, and I’ve sent a message to both you and your counterparty. The problem is that when I originally closed this ticket on June 26th, the payout transaction never actually took place. This can happen because of a dropped message, and can always be fixed. Please bring your Bisq client online, respond to my latest arbitration message, and keep your client online afterward. When I see your message, I’ll re-close the ticket and double-check that the payout transaction occurs as expected.


#13

@xpub got back to me in-app, and I’ve re-closed the dispute ticket. The payout transaction has been broadcast as expected this time and is now confirmed. All is well.