I have a Monero buyer who has gone AWOL, it’s been well over 48 hours since the trade ended.
Arbitrator has asked for “tx key”, “txn id” and “destination address”. I have provided these 3 things as per the guide here: https://www.getmonero.org/resources/user-guides/prove-payment.html
But they say there is something wrong with the TX key. I am getting really worried now because I have checked all of these details with the “Check transaction” function in the Monero wallet and it comes back with “This address received XXXX monero, with XXXX confirmation(s).”
Is there something I am doing wrong or missing here? I have checked and triple checked and everything looks completely right to me (the original transaction and the proof that I sent).