Arbitrator Hasn't responded

Support
1

Hey guys,

I bought some BTC on Bitsquare, opened trade on the 19th of September.
There were some issues and I chatted with an arbitrator, issues were resolved but the trade hasn’t gone through yet.
The arbitrator hasn’t responded since the 25th of September.

Any help would be welcome,
Thanks

2

Hi,
I am the arbitrator and just came back from travelling. I will look into it in the next days (a lot of work to catch up now…).
Can u send me an email (manfred at bitsquare dot io) in the meantime so I can instruct u what to do?
Br,
Manfred

3

email sent

Thanks

4

Hi, so this is somewhat related maybe? I had a trade that transitioned to arbitration and a support ticket automatically opened. But then the trade settled and my support ticket status is still Open. Why is that? The ticket is for trade id 1f73a3c1.

5

Hi, my topic seems to be related too.
my trade had some confirmation issues. I opened a ticket and the arbitrator helped to finish the trade. The ticket was closed with the message everybody is getting its BTC. But I did not receive any until now.
Help please.

6

Can u PM me the trade ID? I will have a look, seems the payout tx did not succeed. But no worry we will get it out…