Hi all,
My very first trade on bitsquare went south! I have this error :
An error occurred at task: SignAndFinalizePayoutTx
Exception: java.lang.NullPointerException
No “Open Ticket” button anywhere, so I did ctrl + O but nothing happens. I don’t know if my ticket was actually opened or not.
Trade ID :
zqyHXM-4953c048-2e14-415a-b5a5-6b661cf2233a-0499
Can you shed some light on this situation? What other information do you need?
bitquare version, operating system, what part of the trade/actions taken when this failed.
i cant help you. but this might be useful for arbitrator
Oh sorry to hear that!
Can you send me the log file (account/backup/button to open the data directory there is the log file). Send me it by PM or email (manfred at bitsquare dot io).
Try to restart and open a dispute again (cmd +o or ctrl + o) when the trade is selected in portfolio/open trades.
No worry the funds are safe, no money at risk.
Thnks,wait for my email.
Solved, manually and diligently by Mr Manfred. Many thanks.