I have an update on the progress of this trade. The arbitrator was finally able to obtain an email address from the other party, after the time limit for the trade had already expired. According to the arbitrator, the expiry of the time limit does not affect the trade, because the trade is already in dispute and the arbitrator now controls the payout process (of BTC in my case).
So I sent my Interac e-Transfer to the BTC seller approximately 9 hours ago and my bank sent me an email confirming that the recipient had accepted the funds about a half hour later. I took a screenshot of the bank’s notification email and sent that to the arbitrator via the message interface inside the Bisq software.
At this point I am still waiting for the release of the BTC that I paid my fiat for, as well as the return of my security deposit. I am assuming that the other party is now unresponsive, because the last I heard from the arbitrator (9 hours ago) was that he/she was waiting for confirmation from the BTC seller that they received my fiat. I fear that the other party simply closed their Bisq software, thinking they got what they wanted and that is all they need to do.
So my question is: what is the protocol or official procedure in a case like this? Is there a set amount of time that the arbitrator is required to wait for the other party to respond before releasing my BTC? I thought it more appropriate to ask here rather than ask the arbitrator directly, because my understanding is that the arbitrator is not expected to give wordy explanations within the messaging system as part of the dispute process.
Thanks in advance for any clarification on what I can expect next. Looking forward to finally receiving my BTC after this long process.