Cash app missing payment

I had a payment sent to me and never went to my bank and now cash app has only responded after 32 emails any suggestions. here is a little history on what I did. when I changed my card info in cash app the payment disappeared. so they told me to create a new account and the merge them and I did but still no payment. after creating the new account and merging them money does not appear in new one anybody experience this

I don’t know much about Cashapp except that it was removed from Bisq due to chargebacks on payments.

You really shouldn’t use it in my opinion as some chargebacks happened months after the trade.