Client Software Stuck At Welcom Page

Hi, all exports:

My client software stuck at welcome page and cannot process into the trade page. I waited for about 1 hour it was still hanging there…

The connection to clear and tor Internet are both fine.

Could anyone help to resolve this problem? Thanks a lot.

Screenshot as below:

Did you try restarting ?
If the issue is still there, please have a look at the logfile, and copy/paste the relevant part here.