Confirm payment receipt button greyed out

brain19 · October 16, 2018, 6:09am

My trade is completed but I am unable to press the “Confirm payment receipt” button since its greyed out.

Could you please advise on how I should continue?

Offer ID: ECWFT-8b924c10-f02d-4f00-8582-09006b0aaac2-080

Thanks!

alexej996 · October 16, 2018, 10:06am

Open a dispute with cmd+o and tell the arbitrator that you received the payment for your BTC, but that you can not click the button.

ManfredKarrer · October 17, 2018, 12:03am

Seems you have opened a support ticked already

brain19 · October 17, 2018, 1:44am

Yes I opened a ticket since I could not proceed in the trade.

A description of what happened before I opened the support:

I clicked the “Confirm payment receipt” button before it was greyed out
Some kind of error popped up
The “Confirm payment receipt” button became permanently greyed out up till now

ManfredKarrer · October 17, 2018, 2:07am

Can you PM me the log file (account/backup -> button to open log) so i can see what kind of error occurred.
After opening a dispute/support ticket the button is deacivated and the payout will be done via the arbitrator.