I wanted to start a trade and already deposited the Deposit of 0.01BTC and was just waiting for the trade to be accepted by the system (spinning wheel at the bottom).
But my Bisq crashed during that process and now that Trade shows up in failed trades, but the deposit of 0.01BTC that I payed for that is still stuck in that trade.
How can I get my deposit back and restart the trade?
@NCKoeter
Hello ,
Please open a support ticket manually by selecting the concerned trade
and hit “alt+o” or “option+o” (depends on your OS).
An arbitrator will then take care.
(You can have a look at the “support” tab to have this reminded.)
If you can’t reopen a ticket I suggest you follow the BTC funds with a block explorer (and Tor browser for privacy) until you find where they are now.
If they are still in a multisig (addresses starting with 3) then we need to contact the arbitrator here, otherwise they are likely in your wallet, just Bisq is not showing it.
I found a solution. I ust tried to restart the trade and I got an “error” that the BTC are already deposited, but I can cancel trade and withdraw them.
This helped me get them back. Thnks for your help!
It seems to be a general software problem though. @ManfredKarrer
Everytime I start a SEPA trade and mark that one as paid.
While during the same bisq-session (meaning wihtout closing bisq) when I want to start a second
SEPA trade I it always timesout and I get this error:
This happened now the last 4 times. It is always reproduced during this scenario
Are you on latest Bisq version 0.9.3? if not please update. If so and u have repeated problems please consider to start over with a new data directly. See: How to switch to a new data directory
Yes, I already opened the issue on github and yes I have the newest version.
So far I could only check this when buying BTC.
But new Data would also reset my account to lower trading amounts is that correct?
My account is over 60 days old and I like to take the bigger offers as wel when they are there.