Error - Deposit Funds Taken

Support
1

Hello,

I was recently attempting to making a transaction to buy $20 USD worth of BTC and got a notification of an error which you can find in an attached picture on this post (sorry about the blue line drawn).

Bisq_Error Pic
Bisq_Error Pic1301×683 42.2 KB

Aside from that, I attempted at making an offer for BTC two different times and the same error message popped up each time. The deposit amount that I had is no longer in my “funds” section and appears that I don’t own it anymore, which sucks.

I love the concept of Bisq, but am now hesitant on using it as a result of this situation. Any help would be greatly appreciated!

2

Hey there, seems as though your connection may have been unstable when broadcasting the transaction and it failed. If you lost any fees due to this you may submit a request for fee reimbursement here - https://github.com/bisq-network/support/issues.

Your wallet may also be out of sync, which is why you do not see your funds. Your first step should be to do an SPV re-sync - https://bisq.wiki/Delete_and_resync_SPV_file. Follow that walk through and let me know if this helps!