Funds sent but unable to click 'Payment started'

Support
1

I have raised this with support, but wondered whether anyone else has had the same problem.

I accepted an offer, waited for the blockchain confirmation (which took longer than usual due to a problem with the transaction ID), transferred the fiat, but now the ‘Payment started’ button is disabled. As a result, I am unable to mark the payment as sent and the maker is presumably unable to confirm that it has been received in order to complete the transaction.

screenshot
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The trade will expire soon, so I am not sure what is going to happen.

2

Once the trade period elapses a button for both traders should pop up that allows you to open a dispute. If you can’t get it to work and don’t want to wait for the trade to expire, just open a dispute with cmd+o.

3

Thanks for your reply. I opened the dispute as soon as I noticed the problem, but haven’t heard back from the arbitrator (3b7cft5k4ae6a236.onion:9999) for over a day now. I’m not convinced my messages are getting through. What else can I do please?

I sent the fiat yesterday, so just need an arbitrator to confirm that the maker has received it and then release the BTC.

4

That could be the case. Tor connections sometimes drop.

Your arbitrator is @keo , you can get in contact with him over this forum.
He will need your trade ID to know which trade this is.

5

Thanks. I have sent @keo a PM.

6

I am sure he will reply as soon as possible :slight_smile: