Funds still locked and support ticket closed

#1

I had a disputed trade were the buyer did not replay and never paid. The arbitrator said that he will unlock but my funds are till locked and I cannot put another offer to sell. Also I cannot reopen the support ticket. Does anybody know how long it takes for the funds to be unlocked or how to ask support about this situation?

The arbitrors onion adress is: s6yrrpezc3zp6biy.onion:9999

Thanks for your help!

#2

s6yrrpezc3zp6biy.onion:9999 -> @keo (ping)

If you have other trades, you can pick one which has also s6yrrpezc3zp6biy.onion:9999 as arbitrator and use it to (re)open a dispute, carefully explaining the arbitrator the situation.
In the present case, since I pinged @keo , better wait his advice here.

#3

Can I have the tradeID? Without this I cannot do anything.

#4

This is the trade ID: IFTQ7IHE-8a0f7720-019b-4633-9069-32cab854c191-095

#5

Hi @keo the trade ID is: IFTQ7IHE-8a0f7720-019b-4633-9069-32cab854c191-095
It would be great if you could help me to access my funds again.
Thank you!

#6

The payout is OK and the funds should be with you. Try to delete your SPV-file under Settings/Network Info which should correct your wallet. If it does not work ask on the forum. I guess you might have to delete some of your db-files.

Funds still locked after arbitration