How do I contact the arbitrator who closed my ticket and release Bitcoin to the WRONG party?

Arbitrator closed ticket while I was having Easter dinner with my family. Buyer sent Interact Etransfer and then cancelled the transfer and showed ‘proof’ of having sent the money, before I could show proof of them cancelling the etransfer.

What is the onion address of your arbitrator ?

selected arbitrator s6yrrpezc3zp6biy.onion:9999

s6yrrpezc3zp6biy.onion:9999 -> @keo (ping … sorry)

Sorry. I’m new here. What does this mean?

Sorry I’m just tired.
This means that @keo is the concerned arbitrator, and I’m pinging him.

oh ok, thanks

Tough cases with chargebacks. I’ll consult what to do. What was the tradeID?

trade id: 59079169

technically though this isn’t chargeback.

I received a notification of cancellation of the etransfer on Thu, Apr 18, 4:28 PM.

With e-transfers you should have auto deposit enabled. That way, you no longer receive an email notofying you that someone is sending you money. You only receive notifications that the payment was automatically deposited in your account.

Chargebacks are very rare with e-transfers. So rare that I believe they might not exist. The problem is with people reversing the transfer between the moment you mark the payment as received and the moment you deposit it.