I just finished a trade where I sent a SEPA transfer to buy BTC. The other trader opened a dispute because my name did match – for a valid reason described below. The arbitrator (3b7cft5k4ae6a236.onion:9999 – Alex I believe) awarded the other trader $10 because I “did not follow the rules.”
As I mentioned in the dispute, I use a service called Transferwise and do not own the bank account. The instructions for Transferwise clearly state that I am to list “Transferwise” as the recipient of any transactions:
If an incoming transfer were to list my own name on the account, it would be rejected. Also since I do not receive transfers from this account, I was not aware they use my name as the sender’s name in the SEPA transfer, and it was not my intention for them to be mismatched. I simply followed instructions! I did provide my name in the arbitration process!
This is clearly an edge case, but I should not be punished when I am using the software to the letter as far as I am aware. This should be a situation where the incorrect information is confirmed and a warning is given. I watched Bisq’s video tutorial and searched for some time for “the rules” Alex mentioned in his response to me, without finding any.
This is clearly a mistake on Alex’s part, and I would like him to return the $10 in bitcoins that has been stolen from me. I would like to know how to proceed to get my money back.