How to proceed?

m2567 · August 20, 2019, 10:14pm

hi…

since yesterday i am trying to buy 0,1 BTC, but it´s stucked in “waiting for blockchain confirmation” and i dont know what to do

please can some adm help me?

transaction ID sipeabv-49ef1123-088a-4d7a-951d-1c997775e106-115

thanks

huey · August 21, 2019, 12:18am

I’d try to verify that the transaction has been broadcast at all. Try to see if it’s in the mempool and restart the application. This thread can be of help if the transaction hasn’t been broadcast: [ISSUE] Transaction not being broadcast.

Homard · August 21, 2019, 5:02am

It would be interesting to know how much fees were used for the tx.

m2567 · August 21, 2019, 1:10pm

guys, i still dont know what to do to proceed…

here are 2 images, with the taxes and everything:

I dont know what tax is missing to be paid, and what tax i already payed… i would appreciate any help to proceed with this transaction… thanks

m2567 · August 21, 2019, 2:55pm

help please, adm

huey · August 21, 2019, 3:14pm

Your transaction to take the offer doesn’t seem to have been broadcast. Can you check if it on a block explorer?

m2567 · August 21, 2019, 4:18pm

i need to know how much (btc) i have to transfer and to what adress… its very complex to understand and pay this taxes

m2567 · August 21, 2019, 4:21pm

in “funds” / “transactions” it says that i already payed 0,00010560 in taxes… but when i click on the transaction ID it says “transatcion not found”… i cant understand this

huey · August 21, 2019, 8:27pm

Could you begin by opening a dispute by pressing cmd/ctrl+o on the open trades tab?

m2567 · August 22, 2019, 2:59am

i will try that… thanks

m2567 · September 2, 2019, 8:17pm

my arbitrator dont answer my messages…

i want the taxes that i paid back

huey · September 3, 2019, 8:52pm

@m2567 you can request a refund of your trading fees here:

github.com

bisq-network/support/blob/master/.github/ISSUE_TEMPLATE/reimbursement-template.md

---
name: Reimbursement template
about: Template for reimbursements
title: Fee reimbursement for trade XXXXX
labels: ''
assignees: ''

---

>_The XXXXX part in the issue title are the first 5 characters of the Trade ID._

SCREENSHOT HERE

>_The screenshot from the Bisq client must have the **Trade ID**, **Deposit**, **Maker** and **Taker** TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). **Do not upload images where sensitive private data is visible!**_

Maker:  ..........
Taker: ...........
Deposit: ..........

>_A reimbursement request has to contain textual representation of **Maker**, **Taker** and **Deposit** TXIDs (copy them from the client to the issue). **All TXIDs that are visible in the screenshot must be copied to the issue in text form!**_

This file has been truncated. show original

m2567 · September 5, 2019, 12:15pm

hi

i gave up… i just want to withdraw the money from bisq to my wallet… and even this transaction cant be done

i can only receive funds in bisq… never withdraw… why is that happening???

here is the print link:
https://uploaddeimagens.com.br/imagens/sem_titulo-png-45f7f820-2cc1-479f-ae82-64aed62e7b91