I got a problem buying Monero. The Monero amount has not arrived in my wallet and it was supposed to be done more than three hours ago so I cant confirm the payment. I checked the address is fine and according to the web it should only take 5 minutes.
Also, the autoconfirmation status field of my pair shows something like ‘your pair gave invalid data. Transaction ID invalid’.
I wrote my pair but I got no answer.
Does it take longer? Could you please give me some hint or check on it? Transaction ends up tomorrow afternoon.
Thank you very much in advance for your help
Edit: my pair answered but it is not fixed. And I cant open a dispute now in the portfolio operation window, that button is only for the chat so I dont know where to open it.