Over 7 days, no response from mediator or seller

Support
1

Hi, I have an open, unconfirmed trade that I am receiving no response for.
Seller has received my payment, yet is not showing up to complete.
I sent to mediator, leo816, who is also not responding yet.
I read that there is 10 days until funds are sent to donation?? What about the altcoins I paid already?

What can I do? Thanks in advance for your time and help on this

2

Hi, it’s pretty strange that leo816 is not responding. Have you tried reaching him at Keybase? Maybe some messages are lost. Finding your mediator - Bisq Wiki
10 days since the beginning of the trades (for alts, 20 for fiat) any trader can send funds to DAO and start arbitration. Dispute resolution - Bisq Wiki

3

Hi, please contact him on Keybase. his handle is @leo816

4

Thank you both, will do

5

Sometimes the messages are not sent in the Bisq client. If you have not had a response you can send the message again.

Look under your message for what it says

‘message arrival confirmed by receiver’ = message sent and receiver’s Bisq is online
‘message saved in receivers mailbox’ = message sent but receiver’s Bisq is not online.
It does not say anything = message not delivered