Person Unable to Pay got Resoltion Now a Bug! Have to wait 3 weeks! Help!

Someone took my trade. He couldn’t pay because Zelle locked down his account and he is overseas. He cant verify his account in person. So we went to support. Support quickly decided on a payout for us to get our funds back. However when I go to accept. I get a bug and now cant open up dispute until November 20th. How is this acceptable? Disappointing how many bugs I have run into on Bisq the past two months. At least before with 2 out of 3 multi sig I could get my btc back in a couple days. Now I got to wait 3 weeks to have a chance to get my btc back because a bug on bisq part? Anyway to get my btc back quicker?