Purchasing BTC - FPI issue - No account details

What do I do if I have started a transaction to purchase some BTC. The deposit gets paid / locked and the Faster payment details appear. Unfortunately im not sure how or why there are No Account holders Name meaning I cannot proceed with payment (without a name there is no guarantee it will arrive)

What do i do in this instance. ive instigated a chat but they havent got back. Do i just wait 24 hours?


You should not keep with the trade as the name is mandatory since v1.3.2.